IT Administrator

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

Tenstorrent is looking for an IT Administrator for our Austin, Texas office. This role will have a primary in-office onsite requirement as well as some remote support administration(other sites). With some travel to the offsite DC or CoLo to assist other IT staff.

This role is on-site, based out of Austin, TX.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Responsibilities

• Main IT rep for employee onboarding and offboarding in the Austin office or remote in the Austin region, setting up new user accounts and devices, and providing onboarding assistance on the first day
• Troubleshoot basic network issues and escalate effectively when necessary
• Use JIRA to log, update, and resolve support tickets
• Collaborate with internal teams and 3rd party vendors
• Contribute to the continual service improvement of our IT support services as we expand
• Create and maintain knowledge articles and manuals for systems and applications
• Assist in Incident Management and contribute to Problem Management
• Collaborate with internal IT teams on various projects
• Deployment, maintenance, support and monitoring of our infrastructure in the Austin office
• Act as an onsite deskside IT presence, supporting and troubleshooting local technical issues from laptops to AV equipment
• Configure, add and maintain laptop, printer, server, and network inventory including: firewall, Switches, and WiFi access points
• Other tasks and duties as determined from time to time
  
  

Experience & Qualifications

• Degree/diploma in Computer Science related field or demonstrated combination of education and experience
• 1+ years of general experience with Network management, mix of physical infrastructure cabling and switches/firewall
• 1+ years of experience with general IT support, onsite or call center experience
• Familiarity with Office 365, Entra, and Azure Active Directory
• Proficiency in MacOS, IOS, Android, and Windows 10/11
• Working knowledge of computer hardware (Apple & PC’s, laptops, desktops, monitors, and peripherals)
• Experience with various IT tools and SaaS applications: Google Suite, JAMF, Zoom, Jira, 1Password, CrowdStrike, Entra, Microsoft Office, Slack, FortiClient
• Demonstrated ability to communicate ideas to technical and non-technical audiences in both written and verbal formats
• Strong documentation abilities
• Willing and able to work autonomously with limited onsite oversight
• Some experience with Veeam Back-ups or similar tools, managing backup & restoration implementation and testing
• Some experience with firewalls (Fortinet) and Linux based firewall (IPTABLES/IPCHAINS)
  
  

Preferred Qualifications

• Proficient with SNMP/Nagios/Managed Engine based Monitoring, ElasticSearch, Jamf and Grafana
• Experience installing and maintaining enterprise level hardware, small deployments count provided its standard equipment
• Network Administration with CCNA certification
• Good knowledge of Jira Service Management, Jira Software, and Confluence
• Administration experience with Office 365, and Google Workspace
• AV experience, Zoom client and Zoom room administration experience
• Systems Administration experience in a small to mid-size company using Linux (CentOS/Redhat/Ubuntu), Linux+ certification
• Strong technical problem-solving skills and experience in IP networking and static routing FTP, SSH, SMTP, DNS, HTTP/S, DHCP
• Python and other scripting languages such as bash, Ruby etc
• Intermediate knowledge of TCP/IP including the usage of stateful and stateless firewalls, access control lists, packet capture and logging, network design, Subnetting, IP routing, IPSEC virtual private networks, and intrusion detection and prevention
• Experience with automation/configuration management tools using Ansible
• Mac support and experience with Jamf is preferable
  
  

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been licensing conditions set by the U.S. government.

Our engineering positions and certain engineering support positions require access to information, systems, or technologies that are subject to U.S. Export Control laws and regulations, please note that citizenship/permanent residency, asylee and refugee information and/or documentation will be required and considered as Tenstorrent moves through the employment process.

If a U.S. export license is required, employment will not begin until a license with acceptable conditions is granted by the U.S. government. If a U.S. export license with acceptable conditions is not granted by the U.S. government, then the offer of employment will be rescinded.