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Our rapidly expanding firm seeks a Client Relations Associate to strengthen our relationships with clients and ensure their satisfaction with our services. As the first point of contact for our clients, you will play a crucial role in representing our brand and supporting our marketing initiatives.
Key Responsibilities:
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Key Responsibilities:
- Client Communication: Serve as the primary liaison between clients and our team, effectively communicating their needs and expectations to ensure high levels of satisfaction
- Relationship Building: Foster and maintain strong relationships with existing clients to promote client retention and loyalty
- Problem Resolution: Address client inquiries, concerns, and feedback in a timely and professional manner, resolving issues to enhance the client experience
- Support Marketing Initiatives: Collaborate with the marketing team to implement client-specific marketing strategies, ensuring alignment with corporate goals and objectives
- Data Management: Maintain accurate records of client interactions and engagements in our CRM system to track client satisfaction and identify opportunities for improvement
- Educational Background: A degree in Business Administration, Marketing, Communications, or a related field is preferred, but not required
- Communication Skills: Excellent verbal and written communication skills with the ability to articulate complex information clearly and concisely
- Customer-Centric Attitude: A genuine desire to help clients and provide exceptional service
- Interpersonal Skills: Strong relationship-building skills, with the ability to work collaboratively within a team environment
- Organizational Abilities: Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities effectively
- Growth Opportunities: As a rapidly growing firm, we offer ample opportunities for professional development and career advancement
- Comprehensive Training: Receive full training and support from experienced professionals to help you succeed in your role
- Dynamic Environment: Work in a fast-paced, team-oriented environment where your contributions are valued and recognized
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