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Jobs or company...

Helpdesk Technician

  • Full Time, onsite
  • Paramount Software Solutions, Inc
  • On Site, United States of America
Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

DOAS Systems Analyst (749560)

Title: Helpdesk Technician

Location: Hybrid - West Tower Atlanta, GA 30334

Duration: 12 Months

Client State of GA - DOAS



Question 4

The maximum mark-up for this engagement's SRP rate is 30%. To be competitive on pricing, a mark-up below the 30% threshold is suggested. Do you agree to propose a mark-up at or below 30%?

Question 5

This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?

Question 6

The selected candidate will be expected to start their engagement no later than 1 week from the client's selection date. Do you accept this requirement?

Question 7

NOTE: This role may lead to a full-time offer.

Description:

Agency: Dept. of Administrative Services



We are looking for a system analyst with 5 years experience or more in supporting users with IT related needs and issues.



Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.



Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.



Job Responsibilities



Oversee the daily performance of computer systems and applications.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Refer major hardware or software problems or defective products to third party support vendors for service.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Confer with staff, users, and management to establish requirements for new systems or modifications.



Preferred Qualifications



5+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.



Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.

Required / Desired Skills


Skill

Required / Desired

Amount

of Experience

Experience with hands on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etc Required 3 Years

Using and monitoring helpdesk ticket systems. Required 3 Years

Hardware setup and software installation. Required 3 Years

Active Directory Support Required 3 Years

Any computer certifications would be an asset. Desired 1 Years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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