ServiceNow Business Process Consultant - Retail

Please send your updated resume to

Job Title: ServiceNow Business Process Consultant - Retail

Job Location: Remote

Duration: Full Time (Direct Hire with ProV)

ProV International, Inc. is one of the Elite Partners with ServiceNow.

Job Description:

• Position Overview: As a Business Process Consultant within the retail industry, you will help retail organizations optimize their operations, from supply chain management to in-store customer service processes.
• You will design and implement ServiceNow solutions that improve efficiency, streamline operations, and enhance the customer experience across retail environments.

Key Responsibilities:

• Analyze Current Processes: Evaluate existing healthcare workflows to identify inefficiencies and areas for improvement in patient care, compliance, and medical asset management.
• Design and Implement FSM Solutions: Develop tailored FSM solutions that address healthcare-specific needs such as medical equipment tracking, service, and repair.
• Project Management: Lead FSM implementation projects, including planning, execution, and tracking to ensure timely and effective delivery.
• Stakeholder Collaboration: Work closely with healthcare providers, IT teams, and compliance officers to align solutions with regulatory requirements and organizational goals.
• Change Management: Facilitate change management processes, including training staff on new workflows and ensuring smooth transitions.
• Documentation: Maintain detailed records of business processes, project outcomes, and compliance requirements to support regulatory audits.
• Compliance: Ensure that all processes comply with healthcare industry regulations, such as HIPAA, and maintain up-to-date knowledge of regulatory changes.

Expected Impacts/Measurement of Success:

• Positive client satisfaction, evidenced by improved healthcare service delivery and staff adoption of new processes.
• Demonstration of best practices leading to clarity of requirements, scope and impact
• Improved patient care outcomes through streamlined workflows and enhanced asset management.
• Compliance with healthcare regulations, reducing audit risks.
• Successful delivery of CSM/FSM, facility Management projects on time, improving operational efficiency.
• Enhanced communication and collaboration between all stakeholders (ProV team, clinical, IT, and operations teams)

Qualifications / Skills:

• Minimum of 5 years of experience in business process consulting, with a focus on FSM (Field Service Management) implementation in retail.
• Strong knowledge of retail operations, store management, and customer experience strategies.
• Experience with FSM software and retail technologies.
• Proficiency in project management tools and methodologies.
• Knowledge of healthcare regulations (e.g., HIPAA) and standards.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with experience engaging healthcare teams.

Education / Certifications:

• PMP (Project Management Professional)
• ITIL (Information Technology Infrastructure Library)
• Lean Six Sigma
• Bachelor s or Master s degree in Business, Software, Retail Management, or a related field.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.