Project Manager

Hiring: Project Manager - Senior @Hybrid, Raleigh, NC

Hi,

I am looking for a Project Manager - Senior. Please find the job details below and send me your updated resume at

Job Description: Title: Project Manager - Senior

Location- Raleigh, NC- Hybrid

The Project Manager will be responsible for leading the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and building call workflows with the CXone Cloud Contact Center platform. This role involves managing the deployment of integrated helpdesk operations across the healthcare system and optimizing service workflows to enhance support for end-users. The Project Manager will also serve as a consultant on the EHR Change Management Board and assist in developing change management workflows within ServiceNow to ensure compliance and seamless operations.

Skills Table:

5 years of Strong project management skills, with the ability to manage complex, multi-phase projects from initiation through completion.

5 years of Knowledge of ITSM best practices and the ability to design effective helpdesk workflows using ServiceNow

5 years of Strong understanding of EHR systems and healthcare IT environments, with experience managing change in compliance with HIPAA and HITECH

5 years of proficiency with CXone or similar cloud contact center platforms, including call flow design and integration with helpdesk systems

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