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Medical Billing and Customer Support/Healthcare Claims Support Specialist

Salary undisclosed

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Job Title : Medical Billing and Customer Support/Healthcare Claims Support Specialist

Location : Remote

Duration /Term: Long Term Contract

Eligibility Criteria:

  • Education: Any graduate (Arts, Science, Commerce, Business) or a high school diploma.
  • Typing skills: Minimum typing speed of 25 words per minute with an accuracy of 90% or higher.
  • Communication skills: Strong verbal and written communication skills, with the ability to remain calm under pressure, especially when dealing with medical professionals.
  • Experience: Minimum 2 years of direct customer service experience in a call center
  • Previous experience in a healthcare or health insurance setting is preferred.

Key Competencies:

  • Strong analytical skills with a keen attention to detail, ensuring logical and customer-focused issue resolution.
  • Ability to analyze, interpret, and derive actionable insights from research findings.
  • Skilled in using independent judgment to manage and handle confidential information with discretion.
  • Capable of making sound administrative and procedural decisions.
  • Effectively responds to inquiries from providers and Purchase Orders (POs), while engaging with both internal and external customers to address day-to-day credentialing and privileging
  • Actively contributes to Performance Management Targets by maintaining the required Average Handling Time (AHT) and adhering to scheduled breaks and rosters.
  • Proven track record of managing high volumes of work efficiently.
  • Strong organizational and prioritization skills, with the ability to complete tasks within established deadlines.
  • Proficiency in utilizing reference materials
  • Hands-on experience working with MS Office tools.

Key Skills : Call Center Specialist/Customer Care Specialist, HealthCare, Pharmacy Customer Care Specialist, Health Insurance Customer Service, Healthcare Claims Support Specialist, Patient Care Coordinator, Medical Billing Specialist, Medical Support Services Specialist

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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