Insights Lab Manager
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Title: Manager,Solutions Insights Lab Reports to: Manager, Solutions Insights Lab Position Type: Full-time, permanent Compensation:$75,000 - $95,000 Location: remote, some travel required. Benefits: 100% premiums covered by SJN for medical insurance, access to dental and vision insurance, 20 days paid vacation, 3 floating personal days, 10 sick days, 8 paid holidays, the last week of December off, work schedule flexibility, a remote work stipend. Timeline: Application due: Nov 12, 2024 Interviews Nov 14, 2024- Nov 22, 2024 Finalist and Offer by Nov 27, 2024 Start Date Jan 6, 2025 Since 2013, the Solutions Journalism Network (SJN) has worked to legitimize and spread solutions journalism — rigorous reporting that examines not just problems, but also effective efforts to respond to them — in order to rebalance the news. We’ve made a strong case for how and why audiences and society benefit when solutions journalism is integrated into the news — and we’ve had real success. We’ve worked with over 600 news organizations and 47,000 individual journalists and, based on growing demand for our work, currently staff are working across the United States as well as in Africa and Europe. Around the world, solutions reporting is being practiced by news organizations because it increases audience trust and engagement, can sharpen accountability, opens up new sources of revenue, and surfaces and circulates vital knowledge to meet the challenges of our time. Today we believe it is more urgent than ever that we take bold action and significantly broaden our reach. Building on our success legitimizing and spreading the solutions journalism approach, we are embarking upon an ambitious new strategy aimed at advancing a system-level change across the field of journalism, in which strong communications and partnerships will play a critical role. Working with a network of journalists, educators and allies, we aim to engage tens of thousands more along with hundreds of news organizations in a movement to ensure ready access to news that is informed by solutions reporting. Our vision of success is sweeping but achievable. With broad adoption of solutions journalism, we envision an increase in society’s capacity to solve problems, widespread reach of more complete and accurate coverage, advances in fairness and equity in reporting, and a public that is actively involved in the stories being told about their communities. Mission: Our mission is to transform journalism so that all people have access to news that helps them envision and build a more equitable and sustainable world. We Envision: A world where solutions journalism is ubiquitous; is produced by, reflects and reaches people across society; and routinely informs public discourse and decision-making. Organizational Core Values: Curiosity Collaboration Purpose Respect Role Description: The Project Manager for the Solutions Insights Lab (SIL) will handle all aspects of the workflow, from researching and scheduling participants to interview, managing approvals of interview edits, tagging and templating of interviews for the technical lead, and keeping in touch with participants for promoting their interviews, and thereby the larger work. This position will report to the SIL’s Research Manager and is responsible for ensuring that the operational aspects of each SIL runs smoothly. The Project Manager also highlights gaps and areas where the team’s effectiveness would be increased by investing more time and support towards project completion. Responsibilities for this role include:
- Solutions Insights Lab Project Management
- Collaborate with the SIL Research Manager and Chief Innovation Officer to set strategic priorities for interviews, in conjunction with clients’ needs. Contribute to written proposals and reports for SIL projects
- Manage the scheduling of interviews. This includes assisting clients with outreach to interviewees, managing interview scheduling through an online scheduling software, sending personalized correspondence to interviewees prior to interviews, and problem-solving schedule issues for interviewees and interviewers when necessary, keeping all stakeholders informed the entire way. This also includes following up with participants and maintaining relationships
- Potential to manage, train and oversee contractors who are editing interview transcripts and helping with additional tasks. This includes training contractors on the editing process - from formatting to using the transcription software to listening to interviews when needed. Managing the contractors also includes handing out editing assignments and ensuring interviews are completed on time
- Format interview transcripts and, for some projects, edit interview transcripts for clarity through an equity lens that preserves the cultural and language norms of the interviewee, highlighting passages that speak to important insights, and formatting the interviews using SIL branding. Contribute to the design of original taxonomies created based on the needs of clients, SJN’s taxonomies, and based on trends and patterns that emerge through analysis of the interviews. Use multiple taxonomies – unique to each project – to tag interviews on the project’s website
- Assist with uploading interviews to the SIL websitesDesign, manage, and disseminate, with the review and approval of the Chief Innovation Officer and others within SJN, SIL communications. This includes management of the SIL LinkedIn page and the Newsletter, as well as future communication avenues
- Solutions Insights Lab Analysis and Research
- Assist with the analysis of interviews to surface promising patterns, insights and opportunities for further inquiries. This includes applying social science research principles – including both qualitative and quantitative data analysis techniques – to generate original findings
- Research potential interviewees for clients, including contact information
- Create detailed systems maps to zoom out and visualize the bigger picture of complex systems to understand how various components interact and influence each other
- Present research findings orally to internal and external audiences
- Write research findings for publication in various external publications
- Support the Impact Manager in tracking impact of the Solutions Insights Lab
- Highly organizedStrong verbal and written communication skills
- Ability to be client-facing particularly in meetings and written communications
- Ability to accept and learn from constructive feedback
- Works well under pressure
- Comfortable multi-tasking and effective at managing competing prioritiesAble to write for and produces an externally-facing newsletter as well as LinkedIn posts
- Entrepreneurial mindset and ability to draw connections across projects for engagement and other aspects of the lab’s work
- Presentation and proposal writing skills
- Systems thinker with the ability to see connections across sectors
- Ability to keep abreast of news and research related to social innovation
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