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Who We Are: Tripalink is a leading co-living and apartment rental platform that aims to redefine urban living. With a strong presence in major cities across the United States, we offer modern apartments designed to create a sense of community among residents. As a fast-growing startup, we are committed to building a community that supports personal growth, celebrates diversity, and encourages excellence. Our team is dedicated to providing exceptional living experiences through cutting-edge technology and unparalleled customer service. If you're passionate about making a difference and eager to be part of a team that values creativity and teamwork, we invite you to explore our career opportunities and join us on our journey. Job Summary: The Concierge will assist guests, patrons, tenants, or employees with personal services such as making tour reservations, offering suggestions for events, and arranging transportation. Responsibilities
- Deliver consistently exceptional and elevated customer service to all customers
- Adhere to company uniform and grooming standards
- Serve as the initial point of contact for all resident requests and concerns including in-person, phone, and/or via email
- Utilize property management software (e.g. Appfolio) to assist residents and upper management with daily tasks
- Maintain a clean, organized and presentable working area/desk
- Supervise and coordinate building access to vendors for scheduled work
- Supervise and assist recurring vendors (e.g. security, porters, landscapers, pool service, etc.) to maintain accountability for their assigned duties and ensure high performance levels from all parties
- Stay up-to-date with industry standards, technology and trends
- Stay up-to-date with Fair Housing laws and regulations
- Develop, update and maintain operating systems and checklists to help ensure all facilities are always clean and secure
- Ensure accurate tracking and delivery of packages
- Coordinate reservations for common areas and elevators
- Monitor Emergency Response Systems
- Respond to all emergency situations in a timely manner
- Possible additional responsibilities not listed here
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite or related software
- Excellent problem-solving and critical thinking skills
- Must have a positive attitude with the ability to remain flexible and patient
- Excellent organizational and multitasking skills
- Excellent administrative skills
- At least one year of hotel, resort, or apartment guest services experience (preferred)
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
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