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Jobs or company...
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IT Deskside Support / IT Technical Support

Salary undisclosed

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Dice
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IT Support Specialist

Our direct client is looking to bring on a Contractor for a 6 month contract to start and can extend. This is onsite role, Monday to Friday in San Diego, CA.

  • IT Support Specialist - Deskside
  • Onsite Role Monday Friday
  • Location: San Diego CA
  • 6 - 12 month Contract to start
  • Rate: $30 - $35/hr on 1099 or Corp-2-Corp only!

*** San Diego location is close to area of Torrey Pines State Natural Reserve / Del Mar Heights Close to the 5 Freeway and Highway 56 ***

Interview Process: 1 Video Interview and then 1 Onsite Interview

The IT Support will be working with users from Deskside Support, Imaging New Laptops for new hires, Phone Support for Remote users, and working with VIP Executives.

The IT Support Specialist who combines deep technical expertise with a passion for customer service, able to work in a fast-paced environment, hard worker, that is a go getter.

Total of 300 Users for IT Support mix of in the office and remote users. ITSM Ticketing System is RemedyForce.

The IT Support Specialist will be the first point of contact for our users experiencing technical difficulties. As such, the ability to explain complex technical issues in a clear and user-friendly language is essential. The ideal candidate will have a track record of delivering exceptional customer service, with a focus on resolving problems efficiently while ensuring customer satisfaction.

Experience:

  • Min 5 years of IT Technician / IT Support experience
  • Associate s degree or equivalent in Computer Science or IT related degree.
  • Ability to lift to 50 lbs.
  • Install IT equipment at user cubicles.
  • Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, CompTIA Network+, CompTIA Security+, and any Office 365 certifications can be valuable for this role. Nice to have
  • Proficiency in operating systems: Windows 10 and Windows 11.
  • Strong understanding of networking concepts: TCP/IP, LAN (Local Area Network), WAN (Wide Area Network), and various wireless internet configurations.
  • Experience with networked printing solutions: including setup, configuration, and troubleshooting of network-based copiers and multifunction devices.
  • Extensive knowledge of Microsoft productivity software: including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Office 365 applications and services.
  • PC Lifecycle management: Imaging, deploying, onboarding, offboarding, retirement.
  • Video conferencing technology: Troubleshooting of our Zoom Room based video conferencing, troubleshooting of PC based video conferencing technology such as Zoom Workplace, Microsoft Teams.
  • Mobile Devices: iPhone, iPad, Android and mobile productivity applications such as Microsoft Word, SAP Concur, Authenticator applications.
  • Strong writing and oral communication. Able to provide documentation, instructions and quick reference guides for internal IT team or end users.
  • Experience using industry standard ITSM platforms such as RemedyForce, ServiceNow and Fresh Service.
  • Remote control tools such as LogMeIn, TeamViewer, ManageEngine and inTune.

This role demands a proactive approach to user support, excellent problem-solving skills, and the ability to work effectively in a team environment.

This job requires the candidate to be on site Monday thru Friday.

This contract is open for 1099 or Corp-2-Corp Only!

If you are interested, please send me your updated Word Resume, along with your direct phone number and email.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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