Data Migration Field Support Technician
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The Data Migration Field Support Techniciansupports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based inBoise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state.
This position will be travelling to all 44 counties within Idaho for the purpose of the agency's Office 365 migration project, performing a variety of duties including, but not limited to, new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant. The resource in this role has accountability for computer and equipment inventory. How We Work:
MajorDuties and Responsibilities: (The examples provided do not cover all ofthe duties which the incumbent of this position may be required to perform.)
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.
- Installs, configures, and maintains software on mobile devices.
- Informs inventory system by keeping up-to-date and accurate records of serialized asset information.
- Corresponds with users and staff concerning issue status, resolution, and task completion.
- Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.
- MinimumQualifications:
Educationand Experience:
- Three years of IT support experience.
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xperience onboarding new users to Microsoft365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;
Experience migrating end user emails and documents to Outlook and OneDrive;
Experience with troubleshooting and maintaining WindowsActive Directory users, computers and policies, preferred;
Experience troubleshooting with Microsoft Windows 10;
Experience troubleshooting MicrosoftOffice 2016, including exporting/importing mail, calendar and contacts;
Experience with basic network (wired andwireless) configuration and troubleshooting including ping and trace route, preferred;
Knowledge of court processes and courtinformation systems preferred;
Skill in providing excellent customerservice;
Ability to travel throughout the stateas needed;
Ability to communicate effectivelyverbally and in writing;
Ability to understand impacts ofsoftware, system, or application changes on customers;
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
Ability to work independently.
Required/Desired Skills
QuestionsSkill Required /Desired Amount of Experience Customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts. Required 3 Years Troubleshooting and maintaining Active Directory users, computers, groups and policies. Nice to have 2 Years Onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions Required 2 Years Migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace. Required 2 Years Troubleshooting Microsoft Windows 10 and 11. Highly desired 2 Years Troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts Highly desired 2 Years Basic network (wired and wireless) configuration and troubleshooting including ping and trace route Nice to have 1 Years Travel throughout the State of Idaho Required 6 Months No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question2 What is your candidate's email address? Question3 Have you completed and submitted the Right to Represent form, making sure to do so exactly as instructed? The form is located at _e-rtr_template.doc. Question4 Candidates submitted above the hourly Vendor Rate of $50.98 will not be considered. Do you agree to this requirement? Question5 Position is based out of Boise office and selected candidate MUST be onsite daily in that Boise office for work when not traveling. Because of this, candidates local to Boise will be preferred. Please confirm you have discussed the fully onsite requirement with your candidate and the candidate accepts this requirement. Question6 Please SPECIFY the CITY and STATE in which your candidate is CURRENTLY located (if not specified or if location specified is determined to be untrue at any point during the screening/interview/onboarding process - INCLUDING DURING BACKGROUND CHECK WHICH WILL CONFIRM TRUE ADDRESS - your candidate will not be considered/will be removed from consideration for the position). Question7 All work history and education listed on resume will be verified during the background check process for your candidate. Please confirm you and the candidate understand this and information presented on resume is true and accurate. Question8 All candidates submitted MUST be able to attend an IN-PERSON interview at the client location if selected to interview. Video interviews will not be considered. Please confirm you have discussed this with your candidate and they are able to make an in-person interview if selected by the client for an interview. Question9 Travel will be expected for a couple of weeks each month, and overnight stays will be required for travel to our outlying counties. Expenses will be covered following State of Idaho's travel policy which will need to be followed for meal, lodging and gas reimbursement. Please confirm you have discussed this travel with your candidate and they understand and accept this travel requirement. Question10 Please prepare your candidate that they may receive a screening call from someone at CAI at any point between the time of submittal through close of business, Monday, October 21, to discuss their qualifications for this position. Please MAKE SURE THEY ARE PREPARED FOR THIS CALL and are PREPARED TO GIVE US YOUR COMPANY's NAME as the vendor that submitted them for this position. Please confirm you have discussed this with them and they will be prepared for a potential screening call from CAI.
