OTM Business Support

**No C2C Only W2 Candidates Eligible**

Role: OTM Business Support

Location: Atlanta, GA - hybrid model

**CANDIDATES MUST USE THEIR OWN LAPTOPS**
Hybrid Schedule - Atlanta Office - 3 days/wk - Tues/Wed/Thurs 9 to 5pm

REQUIRED:

5 years of functional OTM skills (experience maintaining and supporting OTM they are going to be supporting end users of OTM. Transportation people that need assistance)

Need to be able to articulate the solution and resolve issues. Do root cause analysis

Some technical knowledge of OTM, but also have to have the ability to support it

Troubleshooting experience related to order issues, shipment planning issues, bulk planning issues, rating issues, master data issues etc.

Working knowledge of OTM modules such as order management, rates, shipment management, equipment, invoice and voucher creation, etc.

Ability to suggest/make OTM configuration changes to support business users

Driving continuous improvement (for example if the same question is being asked multiple times). Help put a solution in place (self service, recording, etc)

ADDITIONAL SKILLS:

Need someone that can learn SAP ERP so they can track issues that come up.

Excellent communication skills

Bachelor s degree (minimum required)

JOB DUTIES: Time Commitment and Scope of Work: 75% - Support OTM Business Users:
Triage day to day system issues and provide resolution for complex systems issues
Resolve OTM related issues and identify root cause for problems to support transportation users
Engage OTM IT Support as required and act as a liaison between business and IT
Monitor key systems, batch jobs and interfaces between OTM and other systems
Resolve any OTM EDI related issues to support internal teams as well as carriers
25% - Update OTM Support Documentation and Provide User Training:
Update the current OTM training documentation, OTM support documentation, and update tracking logs of support issues.
Support OTM users by conducting training sessions on an as-needed basis and ensure the OTM business users are following the outlined SOPs.
JOB OVERVIEW:
Support OTM business users, such as transportation planners, procurement, carriers, settlement, logistics leadership, and others, in their day to day OTM issues resolution with a comprehensive knowledge of functional areas of OTM.
Need ability to solve complex issues and troubleshoot within order management, shipment planning, bulk planning, invoicing and other areas of OTM.
Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues. Suggest key process and performance improvement opportunities within OTM identified during the course of support.
Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.