Quality Specialist I Call Center
Salary undisclosed
Apply on
Original
Simplified
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose Perform quality review to ensure a high level of customer service
Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Position Purpose Perform quality review to ensure a high level of customer service
- Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service
- Provide feedback on quality review to call center employees and management
- Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues
- Collaborate with Trainer to identify training needs and assist with the training
- Participate in continuous quality improvement initiatives
- Serve as a resource to staff regarding quality concerns
- Perform quality check on all contact service forms returned ensuring appropriate pricing based on schedules, contracts and member data
- Review various reports to ensure that contact service forms have been resolved timely and accurately
Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Similar Jobs
