Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Help Desk Specialist

  • Full Time, onsite
  • Complete Staffing Solutions
  • Hybrid, United States of America
Salary undisclosed

Apply on

Dice
Original
Simplified

Responsibilities:

The Help Desk Specialist (Specialist) responds to all customer requests for service and quickly resolves problems during initial contact, as well as identifying trends and opportunities to eliminate recurring problems. The Specialist will respond to incoming requests to the Help Desk via phone or e?mail, quickly diagnosing and resolving user problems, and escalating calls to the next level of service, as necessary. The Specialist will follow up with users to ensure successful problem resolution.

Other Responsibilities:

  • Desktop/Laptop Support
  • Configurations
  • Desktop Application Testing/Support

In addition, the Specialist will contribute resolutions and content to knowledge base; participate on project teams; and continue to develop and expand technical skills and business knowledge.

Primary Duties Include:

  • Respond to requests for technical assistance in person, via phone and e-mail.
  • Diagnose and resolve technical hardware and software issues, assisting end users with technical and application functionality questions.
  • Research questions using available information resources.
  • Follow standard help desk procedures and recommend changes for continuous improvement.
  • Log/track all support requests and document resolutions.
  • Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resource.
  • Proactively identify process improvement opportunities and support continuous improvement initiatives.
  • Support Mobile devices.
  • Remote access support.
  • Participate in technology projects which may arise.
  • Engage in formal and informal knowledge transfer.
  • Build and maintain productive client relationships with all firm users.
  • Stay current with system information, changes, and updates.

Education and Experience:

  • Expert knowledge of Microsoft Office applications, including Office 365 and Windows 10.
  • Working knowledge of iManage, iCreate and Kofax Power PDF a plus.

Key Competencies:

  • Strong communication and learning skills.
  • Customer service orientation.
  • Strong troubleshooting and problem analysis.
  • Adaptability, attention to detail and stress tolerance.
  • Organizational skills and attention to detail.
  • Ability to work in a teamwork/collaborative style and environment.
  • Ability to lift up to 40 pounds.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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