DIRECTOR, CLIENT SERVICES

Job Details

Description

StateServ Medical provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.

Essential Functions

Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

• Transforms the quality of service to the client through innovative change management ideals and inspiring communication.
• Responsible for assessing and advising upper management on Client Services issues, including both emergent and systemic.
• Continually assesses the Client Services department, on a regional basis, and develops, implements, and assigns processes, procedures, and projects accordingly.
• Staffs, trains, and evaluated a team of Regional Business Managers.
• Manages and executes professional service requests.
• Maintains relationships with current clients and ensures that the client’s needs are being met within the scope of the business analysis.
• Helps on the development and management of key strategic partnerships.
• Assists with new business opportunity existing accounts
• Investigates client needs on a daily basis and expedites solutions.
• Ensures all established costs and quality, commitments are met.
  
  

Marginal Or Additional Functions

• Ensures quality and value in the workmanship of the Client Services staff.
• Represents the Company at various meetings and conferences to promote new and existing products.
• Performs other duties as assigned or apparent.
  
  

Supervisory and Managerial Responsibility

• This position manages a team of three Regional Business Managers.
  
  

Knowledge, Skills & Abilities

Education, Licensure or Certification:

• A general knowledge of general business management, sales and marketing as normally obtained through the completion of 2 to 3 years of formal education in a business management or closely related field of study
• A Bachelor’s Degree is preferred
  
  

Work Experience Or Related Experience

• Four to six years of experience in which incumbents regularly interface with customers, support sales and/or client relationship management and provide problem resolution; Experience should also include administrative support that entails general analytics and the formal presentation of information
• Experience in the healthcare or medical fields in which incumbents have gained an understanding of durable medical equipment is strongly preferred
  
  

Specialized Knowledge, Skills & Abilities

• Good communication, presentation and interpersonal skills are required to perform the functions as described, including the ability to present information and training to varied clients
• Good analytical skills to review data, identify trends, correlate information, and provide a summary of findings
• Intermediate to advanced Excel skills to run, analyze and present data as described
• An attention to detail is required to provide support for contract administration
• A general knowledge and understanding of hospice and durable medical equipment operations is preferred
• Knowledge and familiarity with StateServ’s proprietary order management platform is preferred
• The ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
• The ability to maintain confidentiality of patient information and follow standard operating procedures with regard to patient data to ensure compliance with HIPAA is required
  
  

Equipment

• Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required
  
  

Travel Requirements And Conditions

• Occasional travel may be required including overnight travel
  
  

Work Environment, Conditions and Demands

• Work is generally preformed in an office environment or remote setting in which there is only minimal exposure to unpleasant and/or hazardous working conditions.
  
  

Physical Requirements And Demands

• Regular eye-hand coordination and manual dexterity is required to operate office equipment
  
  

Additional Position Information

• No additional information is applicable
  
  

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

StateServ offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!