Project Coordinator Content Audit

Description

We are seeking a high-performing and experienced Senior Customer Marketing and Engagement Manager who's expert in driving customer engagement and growing customer lifetime value. This is a remote contract role, perfect for those who strive in a vibrant, fast-paced environment.

Responsibilities:

• Collaborate cross-functionally with Sales, Marketing, Customer Success, and Corporate Communications to drive strategic alignment, amplify customer voices, and leverage customer marketing and engagement efforts for greater business impact.
• Development and implementation of engagement strategies, nurturing customer relationships, and driving customer satisfaction.
• Monitor customer health, identify risk, optimize customer lifecycle, and implement retention strategies.
• Manage customer segmentation and develop personalized marketing strategies.
• Utilize data, trends, and qualitative feedback to develop effective engagement campaigns across a variety of platforms.
• Collaboration with various departments to ensure consistency of brand messaging and customer experience.
• Source customer references for AR, IR, and PR requests from Corporate Communications
• Maintain accurate records in the Customer Advocacy Database, providing actionable insights that drive informed decision-making and accelerate customer marketing initiatives.
• Track, measure, and report on key metrics, adjusting strategies to continuously improve results

Requirements

Requirements:

• 12+ years of experience in marketing or customer-facing roles
• Bachelor's degree in relevant field, Master's Degree preferred.
• Excellent leadership, teamwork, and communication skills.
• Expertise in managing and analyzing customer behavior data to drive engagement.
• High level of creativity, combined with business understanding and customer insight.
• Excellent communication and interpersonal skills, with the ability to persuasively engage customers and secure their participation in customer marketing initiatives
• Demonstrated ability to follow up and track the success of customer engagement efforts, ensuring a high level of participation and impact
• Experience developing relationships with customers and internal teams
• Proficient in customer success platforms, CRM software, and marketing automation tools.

Innovation starts with people.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.