Nice Developer
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Job Description
Job Description
Our client is looking for a Nice Developer in New York, NY (Onsite) below is the detailed requirement.
Role: Nice Developer
Location: New York, NY
Duration: Long Term Contract
Job Description:
- Lead technical resources for NICE CXone implementations
- Create technical documentation for detailed designs as per the business requirements.
- Ownership and responsibility for E2E design of the CCaaS architecture including, Routing strategy, ACD and IVR design, API and data integrations and AI Solutions
- Design and maintain reusable code libraries.
- Advise on testing strategy and provide input into test plans.
- Responsible for estimating and overseeing technical efforts for all phases of the project.
Must Have Skills:
- 10 or more years' experience in building and managing Contact Center tech stack
- 5 or more years of E2E experience in designing and building NICE CXone platforms
- Experience in migrating from on-prem contact center platforms to CcaaS platforms
- Experience with enterprise level CCaaS architecture
- Experience with Cloud Network infrastructure
Looking forward for your reply.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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