Improvement and Education Specialist
Salary undisclosed
Apply on
Original
Simplified
Job Description
Are you passionate about Operational Excellence and Business Process Improvement? Enjoy using your analytical skills to identify barriers and develop innovative solutions to improve performance and drive greater efficiency? If you are a driven self-starter looking for an opportunity to grow and succeed in a highly collaborative team environment, the Office of Transformation and Innovation (OTI) wants to hear from you! OTI works collaboratively with client and administrative support services departments to fulfill the mission of creating a culture of continuous improvement. The Improvement and Education Team (IAET) team oversees a systemwide Continuous Improvement (CI) program aimed at training Health and Human Services (HHS) personnel in Lean, Six Sigma, and other CI methodologies. This training program provides agency staff the skills to develop innovative solutions to complex, high-impact problems facing the Health and Human Services (HHS) system. Improved processes increase health and safety for our clients, save time for our employees, and create a foundation for continued innovation throughout the agency.
The Improvement and Education Team is seeking the ideal candidate to join our team as an Improvement and Education Practitioner (Management Analyst I). The Improvement and Education Practitioner reports to the Director of Improvement and Education and supports the overall Improvement and Education team, which is part of the OTI Continuous Improvement Programs Division (CIPD).
The successful candidate will be a highly organized critical thinker with demonstrated writing and presentation skills, experience in coordinating and supporting the implementation of projects (preferably process improvement projects), and experience developing communication and training materials. The ideal candidate will have excellent communication skills and a demonstrated ability to communicate with internal and external stakeholder groups. The Improvement and Education Practitioner will develop timelines and milestones, assist senior team members with training, work on communication materials, and help maintain the division SharePoint site.
Essential Job Functions
(30%) Work with OTI staff in the planning, coordination, scheduling, organization, and facilitation of trainings, workshops, and project meetings.
(15%) Draft and distribute communication to meet stakeholder needs through branded written, video, and social media assets in alignment with the team’s overall approach to stakeholder outreach and engagement.
(15%) Assist in the preparation of training materials for process improvement trainings and workshops.
(15%) Provide process improvement project support, including meeting facilitation and support, and reviewing and tracking project deliverables.
(10%) Provide copy editing support for division reports, memos, and other deliverables.
(10%) Attend various project workgroups and brainstorms to provide input on communication and identify opportunities to ensure staff is given timely information on various initiatives.
(5%) Other duties as assigned.
Knowledge Skills Abilities
Ability to seek answers and learn new skills when needed to solve a problem.
Knowledge of Lean/Six Sigma or other process improvement methodologies and techniques.
Knowledge of learning management systems or other tools necessary to facilitate trainings.
Ability to identify issues and effectively solve problems.
Ability to exercise sound judgment in making critical decisions.
Ability to evaluate, analyze, and make innovative recommendations for program improvements that increase efficiency or improve the customer experience.
Ability to collaborate and develop effective professional relationships with coworkers and stakeholders.
Ability to develop work plans and organize work.
Ability to prioritize time and manage multiple deadlines.
Ability to work independently after being given direction.
Ability to learn new programs and technology to increase the effectiveness of the program.
Ability to cultivate and foster a positive working relationship within teams, and with executives, managers, supervisors, employees, and other stakeholders to gain cooperation, support, and buy-in to continuous improvement.
Strong skill of Microsoft Office products and/or services, including but not limited to Teams, Word, PowerPoint, Excel, Visio, Power BI, and SharePoint.
Skill in professional writing and copy editing.
Skill in coordinating and collaborating.
Skill in communicating effectively orally and in writing and at presenting information publicly.
Skill in synthesizing, analyzing, and evaluating highly complicated and technical information and translating it easily into clear and concise documents or presentations.
Skilled in interpersonal communications, emotional intelligence, and relationship-building abilities.
Skill in meeting management including facilitation and administration.
Registration Or Licensure Requirements
Selected candidate will be required to complete the OTI Continuous Improvement Academy.
Initial Selection Criteria
Bachelor’s degree from an accredited university required but 4 years of relevant full-time professional work can be substituted for a degree.
At least 1 year of full-time professional work experience.
Experience in Microsoft Office products and/or services, including but not limited to Teams, Word, PowerPoint, Excel, Visio, Power BI, and SharePoint.
Additional Information
Individuals selected for interview may be asked to provide work samples. Only applicants who are interviewed will receive written notification of selection results.
MOS Code
There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
Are you passionate about Operational Excellence and Business Process Improvement? Enjoy using your analytical skills to identify barriers and develop innovative solutions to improve performance and drive greater efficiency? If you are a driven self-starter looking for an opportunity to grow and succeed in a highly collaborative team environment, the Office of Transformation and Innovation (OTI) wants to hear from you! OTI works collaboratively with client and administrative support services departments to fulfill the mission of creating a culture of continuous improvement. The Improvement and Education Team (IAET) team oversees a systemwide Continuous Improvement (CI) program aimed at training Health and Human Services (HHS) personnel in Lean, Six Sigma, and other CI methodologies. This training program provides agency staff the skills to develop innovative solutions to complex, high-impact problems facing the Health and Human Services (HHS) system. Improved processes increase health and safety for our clients, save time for our employees, and create a foundation for continued innovation throughout the agency.
The Improvement and Education Team is seeking the ideal candidate to join our team as an Improvement and Education Practitioner (Management Analyst I). The Improvement and Education Practitioner reports to the Director of Improvement and Education and supports the overall Improvement and Education team, which is part of the OTI Continuous Improvement Programs Division (CIPD).
The successful candidate will be a highly organized critical thinker with demonstrated writing and presentation skills, experience in coordinating and supporting the implementation of projects (preferably process improvement projects), and experience developing communication and training materials. The ideal candidate will have excellent communication skills and a demonstrated ability to communicate with internal and external stakeholder groups. The Improvement and Education Practitioner will develop timelines and milestones, assist senior team members with training, work on communication materials, and help maintain the division SharePoint site.
Essential Job Functions
(30%) Work with OTI staff in the planning, coordination, scheduling, organization, and facilitation of trainings, workshops, and project meetings.
(15%) Draft and distribute communication to meet stakeholder needs through branded written, video, and social media assets in alignment with the team’s overall approach to stakeholder outreach and engagement.
(15%) Assist in the preparation of training materials for process improvement trainings and workshops.
(15%) Provide process improvement project support, including meeting facilitation and support, and reviewing and tracking project deliverables.
(10%) Provide copy editing support for division reports, memos, and other deliverables.
(10%) Attend various project workgroups and brainstorms to provide input on communication and identify opportunities to ensure staff is given timely information on various initiatives.
(5%) Other duties as assigned.
Knowledge Skills Abilities
Ability to seek answers and learn new skills when needed to solve a problem.
Knowledge of Lean/Six Sigma or other process improvement methodologies and techniques.
Knowledge of learning management systems or other tools necessary to facilitate trainings.
Ability to identify issues and effectively solve problems.
Ability to exercise sound judgment in making critical decisions.
Ability to evaluate, analyze, and make innovative recommendations for program improvements that increase efficiency or improve the customer experience.
Ability to collaborate and develop effective professional relationships with coworkers and stakeholders.
Ability to develop work plans and organize work.
Ability to prioritize time and manage multiple deadlines.
Ability to work independently after being given direction.
Ability to learn new programs and technology to increase the effectiveness of the program.
Ability to cultivate and foster a positive working relationship within teams, and with executives, managers, supervisors, employees, and other stakeholders to gain cooperation, support, and buy-in to continuous improvement.
Strong skill of Microsoft Office products and/or services, including but not limited to Teams, Word, PowerPoint, Excel, Visio, Power BI, and SharePoint.
Skill in professional writing and copy editing.
Skill in coordinating and collaborating.
Skill in communicating effectively orally and in writing and at presenting information publicly.
Skill in synthesizing, analyzing, and evaluating highly complicated and technical information and translating it easily into clear and concise documents or presentations.
Skilled in interpersonal communications, emotional intelligence, and relationship-building abilities.
Skill in meeting management including facilitation and administration.
Registration Or Licensure Requirements
Selected candidate will be required to complete the OTI Continuous Improvement Academy.
Initial Selection Criteria
Bachelor’s degree from an accredited university required but 4 years of relevant full-time professional work can be substituted for a degree.
At least 1 year of full-time professional work experience.
Experience in Microsoft Office products and/or services, including but not limited to Teams, Word, PowerPoint, Excel, Visio, Power BI, and SharePoint.
Additional Information
Individuals selected for interview may be asked to provide work samples. Only applicants who are interviewed will receive written notification of selection results.
MOS Code
There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
Similar Jobs
