Associate Customer Success Manager
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Job Description
Job Description
AutoRABIT Background
AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT s suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments.
Who We Are
AutoRABIT is a worldwide company with team members from a variety of industries who all share the goal of making the working lives of our clients safer and easier.
What We Do
Our automated solutions help everyone touching the Salesforce DevSecOps pipeline to reduce manual touchpoints, strengthen data security, and increase the value they provide to their customers. We embody DevSeCOps principles in the way we think and work offering our example, advice, and inspiration to guide our clients.
Why It Matters
AutoRABIT clients handle their customers most sensitive data. Our products help them protect their customers by protecting this data while simultaneously streamlining and simplifying their business processes.
Key Responsibilities:
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. This role is fully remote, and reports to the Director of Customer Success
AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT s suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments.
Who We Are
AutoRABIT is a worldwide company with team members from a variety of industries who all share the goal of making the working lives of our clients safer and easier.
What We Do
Our automated solutions help everyone touching the Salesforce DevSecOps pipeline to reduce manual touchpoints, strengthen data security, and increase the value they provide to their customers. We embody DevSeCOps principles in the way we think and work offering our example, advice, and inspiration to guide our clients.
Why It Matters
AutoRABIT clients handle their customers most sensitive data. Our products help them protect their customers by protecting this data while simultaneously streamlining and simplifying their business processes.
Key Responsibilities:
- Customer Engagement: Foster strong relationships with key stakeholders at enterprise accounts, serving as their primary point of contact and trusted advisor.
- Problem Solving: Engage with customers to thoroughly understand their challenges, identify solution gaps, and clearly articulate the value of proposed solutions.
- Expert Guidance: Utilize domain and technical knowledge to proactively remove barriers, leading internal and external resources to ensure the success of our customers.
- Proactive Support: Monitor customer usage and health metrics, proactively identifying risks and opportunities to enhance customer experience and outcomes.
- Cross-Functional Collaboration: Partner with internal teams, including Sales, Product, and Support, to advocate for customer needs and drive successful outcomes.
- Onboarding & Implementation: Oversee the onboarding and implementation process for new enterprise customers, ensuring a smooth transition and adoption of our solutions.
- Customer Advocacy: Gather customer feedback and insights, sharing valuable input with internal teams to drive product improvements and enhance the overall customer experience.
- Reporting & Metrics: Provide regular updates and performance reports to customers and internal stakeholders, showcasing value delivered and aligning on future goals.
- Excellent communication and interpersonal skills, with the ability to build rapport with enterprise customers.
- Strong problem-solving skills and a customer-centric mindset.
- Ability to work collaboratively in a fast-paced environment and manage multiple priorities.
- Capable of quickly comprehending and effectively articulating both technical and business concepts.
- Experienced in DevOps, DevSecOps or Salesforce development process is a plus.
- Familiarity with customer success principles and methodologies is a plus.
- A minimum of 2 years of experience in DevOps, DevSecOps, consulting, customer success, account management, or a related field.
- Experience with a complex product suite is a plus.
- Experience working with F500 accounts, specifically Financial Services or Healthcare accounts is a plus.
- Must be based in the US with US work eligibility.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. This role is fully remote, and reports to the Director of Customer Success
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