Support Software Architect
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Piper Companies is looking for a Support Software Architect that can work remotely for a company located in Raleigh, NC. The Support Software Architect is responsible for responding to incoming inquiries and determining the appropriate action to resolve each issue. The Support Software Architect will be providing assistance to internal and external customers.
Responsibilities for the Support Software Architect:
Requirements for the Support Software Architect:
Compensation for the Support Software Architect:
#LI-AG1
#REMOTE
Responsibilities for the Support Software Architect:
- Provide technical solutions and guidance through the support cycle for both the external and internal teams and customers
- Troubleshoot and resolve data and basic technical related issues
- Provide information to customers regarding product operation, maintenance and repair
- Structure and log information from troubleshooting to engineering teams
- Devise temporary solutions or client workarounds as necessary
Requirements for the Support Software Architect:
- Bachelors Degree or higher
- Expert knowledge in Longview Software Product
- 3+ Years working in corporate accounting or tax related fields
- 2+ years in a software support role, customer facing
- Strong problem analysis, problem solving and decision making ability under pressure
Compensation for the Support Software Architect:
- $100,000
- Full comprehensive benefits
#LI-AG1
#REMOTE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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