ServiceNow Service Request Catalog Business Analyst

Immediate need for a talented ServiceNow Service Request Catalog Business Analyst. This is a 03+ months contract opportunity with long-term potential and is located in Charlotte, NC, Atlanta, GA, White Plains-NY(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-46006
Pay Range: $85 - $88/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Assess and define business needs and areas of improvement on the Now Platform
• Work with stakeholders and be the interface between the development teams and the wider business
• Create roadmaps based on approved demands and monitor progress against plans
• Break requirements into user stories that are suitable for iterative, incremental development
• Actively engage with stakeholders and establish a cadence to report on progress and provide key communications
• Partner with Release Managers to review the release train cadence and ensure demands are deployed on time
• What you get to do in the Business Process Architect role:
• Identifies new opportunities to use Client to achieve the organization s objectives.
• Leverages process innovation and visualization tools to design new business workflows
• Conducts design thinking workshops for workflow design
• Documents business processes and maps them to Client capabilities.
• Drives the automation and digitization of legacy ways of working
• Works with the innovation developer to develop and deploy solution prototypes
• Defines project success metrics
• What you get to do in the Project Manager role:
• Plans project scope and establishes measurable goals
• Establishes the project s timelines and manages the project, including escalations, to complete the project on schedule and within budget
• Works closely with the Client engagement manager and all other team members to plan, manage, and deliver releases
• Attends project governance meetings and scrum meetings, if applicable
• Organizes the project kickoff and process workshop(s) Facilitates activities through training, testing, go live, and post go live support
• What you get to do in the Quality Assurance Lead role:
• Possesses knowledge of the Now Platform and applications and how they re used internally and can interpret and validate technical specifications and designs
• Validates the application functionality built by developer(s) and the system administrator prior to promoting configuration into production
• Creates test plans and coordinates test activities, including unit testing, system testing, and user acceptance testing

Key Requirements and Technology Experience:

• Key Skills; ServiceNow, ITIL, Agile.
• Client
• Strong technical foundation and working knowledge of the Client platform, its applications, and application navigation
• ITIL Foundation
• Agile
• Proficient analysis skill and capability to identify downstream implications
• Organized and detail oriented
• Exceptional communication skills
• The ability to develop and forge strong relationships and build consensus among competing stakeholders
• Client IT Service Management
• Client Test Management Suite
• SAFe Agilist
• Miro

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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