IT Asset Manager (Local candidates to Pennsylvania Only)

***This position is remote for now, but in the future could be hybrid at Harrisburg, PA 17120. There are times where on-site work\meetings are necessary. ***

Skills:

• ITIL Foundation Certification
• Minimum of 2-4 years' experience with BMC Remedy (version 20.02), or equivalent ITSM tool
• Strong working knowledge of the CMDB and Asset Management methodology, tools, terminology, and industry best practices
• Excellent communication skills listening, verbal and written, including meeting management and facilitation.
• Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality.
• Excellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles
• Proficient using all Microsoft applications (Word, Excel, Outlook, and Teams)

Description of Duties:

• Serve as the back-up Asset Manager.
• Develops and implements processes and procedures for tracking and analyzing software, hardware, and equipment through the lifecycle.
• Provides day to day operational & maintenance support of production issues, troubleshooting/debugging and resolving of issues related to Asset Management module in Remedy and Service Now.
• Conducts annual inventory audit and develops processes and procedures for consistency.
• Performs bulk uploads of asset data.
• Identifies and performs audits on asset data.
• Develops and maintains asset related foundation data.
• Develops asset reports for users and management.
• Creates user accounts, site information, hardware and product categorizations and support groups.
• Participates in user acceptance testing.
• Manages fixed and floating licensing for Asset Management Module.
• Creates end user documentation.
• Develops and conducts training.

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