Senior Systems Administrator

Department: Information Systems

Reports To: Sr. Manager of IT Infrastructure & Operations

SUMMARY

The Sr. Systems Administrator is customer-focused and is the owner responsible for installation, configuration, backup, and maintenance of the organization's infrastructure servers and associated peripherals. This role is responsible for implementing, supporting, and assessing systems as determined by the Sr. Manager of Infrastructure. Performs advanced troubleshooting of systems, associated network connectivity, and services. Leads the identification of problems and provides solutions to remediate or mitigate systems and/or associated processes. Provides input on the redesign and configuration of systems and associated system applications and services. Investigate and analyze the feasibility of system requirements and develop system specifications. Provides a high level of service to the customers of the department and maintains a sense of urgency on all tasks.

Customer First! Customer Satisfaction Is The Primary Objective

This position requires a strong technical skillset, technological knowledge, and an overall commitment to serving our internal and external customers. Finding issues and implementing solutions before they are escalated to management is integral to this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

• Manages the day-to-day operations of Hibbett Wintel/Linux systems by monitoring system performance, configuration, maintenance, and repair. Applies revisions to system firmware and software. Works with and utilizes 3rd party hosting providers to assist with support activities.
• Manages, supports, and configures the VCenter / VMWare environment while looking for efficiencies in the utilization of the resources associated with the VM ecosystem.
• Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures.
• Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary.
• Manage cloud environments in accordance with company security guidelines
• Lead a team of external vendors to ensure the production environment is running at maximum efficiency
• Manages the backup of local Wintel & Linux data using the TSM toolset, validates backup jobs are completed, and/or performs troubleshooting of failed jobs and ensures Hibbett is in a ready state in the event of requiring the recovery of data due to local or enterprise-wide disaster occurring.
• Owner of the Active Directory environment and is proficient in related systems/tools.
• Implement new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability
• Performs proactive monitoring and system troubleshooting. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations
• Manages and maintains the Zerto environment ensuring data resiliency across our production environment.
• Ensures high availability and acceptable levels of performance of mission-critical computer resources
• Maintain and follow procedures to maintain security and protect systems
• Stays current with technological developments in systems administration technology and recommends ways for Hibbett to take advantage of new technology
• Ensuring reliability and availability of hardware and software components that provide: Fault tolerance; Load balancing; and Disaster recovery methods such as backup and restore
• Protect the company s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures, and informing management of potential fraud risks

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION, CERTIFICATION, and/or EXPERIENCE

Bachelor's degree (B. A., B.S.) from a four-year college or university; or 5 years of related experience; or equivalent combination of education and experience preferred.

Current MCSE certification required.

Current VMWare or equivalent certification required.

Must have deep knowledge of most of the following:

• Azure
• Microsoft Server Operating Systems 2016 and above
• Linux / Ubuntu 12.04, 14.04, 16.04
• VCenter / VMWare/
• Microsoft Active Directory 2008/2012/2016
• Zerto
• DELL Hyper-converged environment
• EMC VNX SAN/Unity
• Powershell Scripting and Automation
• Microsoft 365 Suite
• Cloud-Based Computing
• Cisco UCS Blade Servers
• Microsoft Failover Clustering
• Dell Data Domain/Cybersense backup
• ServiceNow
• Kubernetes is an added plus

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to demonstrate knowledge of generally accepted IS principles.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to type, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet to moderate.