IT Support Engineer I

job summary:

Our Alexandria, VA client is seeking a Deskside Support Technician. This role requires 100% onsite work in Alexandria, VA. Candidates will be responsible for laptop and desktop set up, printer connections and overall Tier I troubleshooting. Candidates should have an excellent deskside manner, a customer service mentality and a desire to assist others. Video interviews will be held this before the end of the month.

location: Alexandria, Virginia

job type: Contract

salary: $29 - 31 per hour

work hours: 8am to 5pm

education: Associates



responsibilities:

Responsibilities

These should be onsite staff, especially to assist with the ongoing transition of City staff back in to the office. This would include deployments, software installs, office setups/moves, and troubleshooting. The position will assist with higher level projects as they come up.

candidates should have at least 4 years Help Desk experience, college graduate preferred.

Able to lead IT projects impacting user/computer configurations

MS Office and Operating System Support

Imaging and Computer Deployment

Remote Access Assistance

Computer Reconfigurations Due to Office Changes

Software Installations

Help Desk ticket and phone call support

Project rollouts - OneDrive, Fleet Services Faster Upgrade, Finance computer deployments (if needed), Munis upgrade, Kronos upgrade, APEX upgrade

Technical Skillset - Active Directory, a device management tools such as SCCM, Anti-Virus software, MS Office suite including Teams, Two Factor Authentication

The essential functions of this role include:

working up to 5 hrs of overtime per week

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Associates

skills:

Desktop Support

Tier I

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.