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Project Specialist / Support Engineer

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Title: Project Specialist / Support Engineer

Location: New York, NY

Job Type: Contract to Hire

Job Description:

Qualifications:

  • Information Resources Network Operations Center seeks an energetic and highly motivated individual to join its Technology Support group as a project specialist.
  • The selected candidate must have a bachelor s degree, preferably in computer science with a minimum of five years of relevant experience, an associate s degree, preferably in computer science with a minimum of seven years of relevant experience, or a high school diploma with a minimum of nine years of relevant experience.
  • Relevant experience includes professional experience in desktop support, LAN/WAN network support, application development, and software/hardware troubleshooting.
  • Experience in troubleshooting and support of the latest technologies relative to desktop and remote computing, WiFi and wireless computing, mobile field/laptop devices, as well as handheld devices and remote access tools.
  • Should have excellent skills in troubleshooting and problem resolution; interacting with customers in person and on the telephone; verbal and written communications; and root cause analysis.
  • Must possess strong interpersonal and communication skills, focusing on leading others in bringing about change. Must possess strong oral and written communication skills and interpersonal skills, and the ability to interact with all levels of management.
  • Familiarity with the newest technologies regarding collaboration and workflow tools, i.e., Share Point and InfoPath, is preferred.
  • It requires understanding of the various organizations business functions in order to assign and ensure the completion of technical support and projects.
  • Maintains a thorough working knowledge of all corporate standard computer software required by the corporation (i.e., Windows 7 or higher, Microsoft Office 2010 or higher, SCCM, Computer Cost Central, Service Manager).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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