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HR Generalist | Upto $35/Hr | Hybrid in Philadelphia, PA

Salary undisclosed

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POSITION DETAILS:

Title: Human Resources Generalist

Location: Hybrid in Philadelphia, PA

Duration: 12-months contract (Possible extension/conversion)

Pay rate: $35/Hr on W2


***Compensation & Benefits experience required***

About the role:

The HR Service Delivery Representative is responsible for providing support to current and former employees, Human Resources, and other internal/external customers. As the first point of contact, handles a large volume of queries related to HR policy/process, Tuition Reimbursement, Onboarding, I9 Compliance, Employee Referrals, Terminations and General HR Programs, Process and Systems. Must be comfortable with multi-tasking in a fast paced environment.

Responsibilities:

  • Ensure all service level agreements are met/exceeded.
  • Provide timely professional and courteous response to customer queries.
  • Educate customers on the HR Services available and encourage use of self-service tools such as the HR Portal knowledge base and other systems.
  • Provide assistance in navigating self-service and HR technology tools as appropriate.
  • Respond to routine HR related queries within generalist scope and areas of expertise.
  • Take appropriate investigative action, determine root cause of issue, subject matter input required, and access information/data necessary to ensure appropriate resolution.
  • Keep customer abreast of the handling of their query, advise of the action taken and timescale for resolution.
  • Process transactions in support of HR functions, including background checks, data entry, filing, sending correspondence, etc.
  • Act as Service Delivery liaison and main interface to HR COE and other HR colleagues to ensure efficient, accurate and timely resolution of cases.
  • Research and resolve candidate/manager/employee inquiries as needed.

Qualifications:

  • Requires Compensation & benefit experience.
  • Bachelor's degree or equivalent relevant experience.
  • 1-3 years Human Resource or equivalent experience.
  • Strong knowledge of Workday applicant tracking system.
  • Superior standard of discretion and confidentiality; does not compromise the integrity of HR's role as the steward of highly sensitive information.
  • Effective written and verbal communication skills with all levels of the organization.
  • Ability to work independently, handle pressure, multi-task, and prioritize work at all times.
  • Excellent attention to detail and high degree of accuracy and consistency.
  • Comfortable in a fast-paced, global work environment.
  • Strong MS Office skills required.

Preferred:

  • Experience / knowledge of HR benefit programs.
  • Experience running and reviewing background checks.
  • Experience supporting/ working knowledge of Leave of Absence programs.