Epicareer Might not Working Properly
Learn More

Help Desk Analyst - $34 CTC - 100% REMOTE

  • Full Time, remote
  • Chandra Technologies, Inc.
  • Remote, United States of America
Salary undisclosed

Apply on


Original
Simplified

Job Description:

***Corp to Corp Resumes are accepted.

They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges. The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments. This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements. They may also provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and MCCS Associate Chief Information Officer.

Required Knowledge, Skills, and Abilities include, but not limited to:

  • Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer/lab replacement cycles.
  • Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.
  • Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs, in working with faculty, and shared services staff.
  • Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
  • Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).A
  • Ability to communicate effectively orally and in writing.

Required Skills:

  • Helpdesk Support
  • Windows Products
  • Email Migration
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job