Dynamic 365 System Analyst- with CRM Customer Engagement
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Job Title: Dynamic CRM Customer Engagement System Analyst / Business Analyst with solid experience.
Duration: Long Term
Location: Remote
Job Description
Job description for D365 CRM Functional Consultant:
Utilize your in-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement (CE)- customer service , sales , customer insights and Power Platform based solutions to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 CE and Power Platform solutions on complex projects in medium to large enterprises.
Required
Bachelor's degree or foreign equivalent required from an accredited institution.
10+ years of overall IT experience with minimum 7+years of hands-on experience in Microsoft Dynamics 365
Key Role Responsibilities:
Contribute across all phases of Company's projects (e.g. Plan, Analyze, Design, Build and Test) for customer Service, sales and customer insight module
Manage customer experiences
Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutions
Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
Research customer issues that may be non-standard in order to offer solutions
Design and Configure Dynamics 365 CE / customer Service Solutions
Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery
FRD, Requirement Gathering, proposals, demonstrations, User Training.
Prepare and present demonstrations for Microsoft Dynamics CRM solution capabilities to the end business users. Interact with business users to understand the business requirements, efforts and estimations.
Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process.
Excellent interpersonal, presentation and communication skills