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End-user support
? ITIL knowledge to facilitate understanding and differentiation in terms of registration,attention, and compliance with SLAs, among others.
? Basic knowledge of cybersecurity.
? Its scope of action should be considered:
? IT Account management (add, move & change)
? Entry and maintenance of equipment and users in the inventory management system
? Installation/Update of software, operating systems, applications, and/or security patches.
? Hardware installation/update in workstations managed by IT (Minor Maintenance).
? Support requests processing with the delivery groups associated with the systems and applications defined in the CMPC Application catalog.
? Support for local troubleshooting of issues with Legacy applications or corporate systems.
? Generation and maintenance of technical documents necessary for the operation of both networking and data systems.
? Attention to cybersecurity requirements (computer reviews, alerts, antivirus, etc.).
? License management: this includes proper registration, updating, and configuration of these.
? Support for network and connectivity issues.
? Support for telephone systems. (fixed and mobile)
? Spares management.
? Support in the management of Root Cause Analysis, when necessary
? Ticket management through the Help Desk Service according to user demand or IT management (Considers after-hours work)
? All interactions must have a record in the ITSM SW in use.
Network Support
? Keep network diagram up to date
? Knowledge of Wi-Fi and wired networks (ideally if you have completed a Cisco CCNA course)
? Manage internet link providers:
? Escalate incidents with providers.
? Perform performance tests on them.
? Manage tickets to suppliers
? Manage the provider of communications equipment (Switches and Access Points)
? Escalate incidents with providers.
? Perform wired and wireless connectivity tests
? Manage tickets to suppliers for registrations, cancellations, and modifications
? Manage the public telephone provider. - Registrations, cancellations, modifications.
? Being a resolution agent in the Service Desk platform
? Be involved in IT machinery production
? Be partner with PMO organization to ensure area portfolio delivery in terms of priority, schedule, cost, scope, and quality while providing transparency to the business organization
SAP (Is a plus)
? Basic knowledge of working/implementation of SAP
location: Clay City, Kentucky
job type: Permanent
salary: $60,000 - 70,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
- Minimum three to five years of work experience in a similar role.
- Excellent analytical and critical thinking skills.
- Great problem-solving and time-management skills.
- Meticulous and organized.
- Bachelor's degree in information technology or any related field.
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
