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  4. Click Websites.
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  2. Click. then Settings.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
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  4. Scroll down and click on JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
K

Client Service Specialist//Help Desk//136118

  • Full Time, onsite
  • Key Business Solutions, Inc.
  • On Site, United States of America
Salary undisclosed

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Dice
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Client Service Specialist//Help Desk//136118

Location: Detroit, MI 48201

Duration: Long term

Position Summary:

As a significant member of the Technology Division s Client Services team, the Technical Client

Service Specialist will serve as the first point of contact for technical support requests for district staff

and students. This role is responsible for providing efficient, professional, and effective IT support by

diagnosing and resolving basic to moderately complex technical issues via phone or remote

connection. The Technical Client Service Specialist will assist in managing service requests,

troubleshooting hardware and software issues, and escalating unresolved issues to the next level of

support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer

service expertise, and an understanding of the unique challenges in an educational environment.

Candidate should have solid foundational IT knowledge, software expertise, basic networking

fundamentals, and previous help desk experience.

Minimum Qualifications:

Bachelor's degree in Information Technology, Business Administration or related discipline.

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.

Minimum of three (3) years' experience in a technical support or help desk role, preferably in

an educational environment.

Technical Skills:

Basic knowledge of Windows and macOS operating systems,

Familiarity with common software applications, preferably all aspects of the Microsoft Office

Suite,

Understanding of network fundamentals, including Wi-Fi connectivity and basic

troubleshooting,

Experience with remote desktop tools, call management and helpdesk software.

Communication:

Strong verbal and written communication skills, with the ability to explain technical concepts to

non-technical users clearly and effectively.

Ability to accurately document service requests, troubleshooting steps, and resolutions in the

helpdesk system.

Physical Requirements:

Ability to sit for extended periods while working on a computer.

Kiran Kumar

Key Business Solutions, Inc.

|| Office: || Fax: || Email: || Website: ||

Gtalk:

Note: This email is not intended to be a solicitation. Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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