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IT Project Analyst

  • Full Time, onsite
  • Unisoft Technology Inc
  • On Site Hybrid3 days/ week, United States of America
Salary undisclosed

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  • Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly.
  • Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
  • Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
  • Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
  • Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
  • Ability to write technical documentation and plain language documentation dependent on audience.
  • Self-motivated, task-driven, and able to quickly learn new skills.
  • Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure).

Must have

  • Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)
  • Understanding of UX and user research methodologies
  • Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
  • Support and troubleshooting of mobile devices (Android, iOS)
  • Understanding of 508 and accessibility compliance
  • Previous work experience in federal government
  • Understanding of agile framework and full life-cycle software development methodologies
  • Other Certifications (optional, but preferred): CompTIA, Project management certifications (PMP, CAPM, PMI).

Education:

  • Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience in lieu of a degree.
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