Receptionist

Description

Function:

Under the supervision of the Patient Services Supervisor, responsible for opening and closing the receptionist station daily, provision of top quality customer services, and back-up support for the registration function.

Representative Duties

Open and Close the Receptionist Station Daily according to established clinic hours

• Open all phone lines from night service
• Open front doors and disable the alarms
• Check for any provider calling in sick and forward information to Patient Services Coordinator
• Enable alarms and night services
  
  

Provide excellent customer service

• Greet each client with a smile and a welcoming, professional manner.
• Answer each phone call in a cheerful and professional manner.
• Accurately routing calls.
• Give patients clear directions to the relevant waiting area.
• Provide clients with correct and accurate information regarding FCHC services and providers.
• Ask for input from team colleagues if unsure of correct response to inquiries.
• Refer unusual or difficult situations to supervisor.
• Actively build good working relationships with colleagues and providers. Be an active, productive and responsible member of the Patient Services team.
• At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position.
• Be discreet when obtaining sensitive information from clients.
  
  

Provide Back-up for registering new and existing patients

• Schedule appointments according to the patient’s needs and provider availability
• Update appointment statuses to No-Show, by follow No-Show steps
• Check-in ATS patients and direct them to the correct floor
• Enter ACDX appointments in Logician
  
  

Meets Agency Participatory Expectation

• Adheres to all agency and departmental policies and procedures
• Participates in quality assessment and improvement activities as requested
• Adheres to the highest principles of patient and client confidentiality
• Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
• Attends all required meetings, in-services and professional trainings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
• Serves on agency committees and in professional organizations when requested
  
  

Requirements

Performs other related duties as requested.

• High School Diploma or GED required.
• Successful customer service background
• Basic Computer experience required.
• Calm, patient and understanding manner.
• Strong attention to detail,
• Good organizational skills.
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
• Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
  
  

Preferred Skills

• Bilingual Spanish/English also preferred.
  
  

Physical Requirements

• Ability to meet the following physical requirements with or without reasonable accommodations:
• Sit at a computer station for extended periods of time
• Ability to keyboard for extended periods of time
  
  

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.