Application Coordinator
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As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Overview
The Application Coordinator reports directly to an Application Manager Ambulatory Application team; s/he is part of a team dedicated to configuring, building, testing and activating the assigned application database. Applications include EpicCare Ambulatory, Kaleidoscope, Wisdom, Haiku/Canto, Nurse Triage, Fertility, Urgent Care,
Principal Duties and Responsibilities
Provides certified Epic build expertise and experience for successful product implementation
Provides certified Epic design expertise to analyze organization's current business practices and translate them into configurations and workflows
Supports departmental/ functional team with application and information system knowledge
Completes specific tasks as documented on the Work Plan
Tracks and resolves issues and action items
Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner.
Develops and maintains models of business and system requirements and configures system accordingly
Documents and analyzes business processes
Develops subject matter expertise and maintains models and documentation of business and system requirements and configures system accordingly
Analyzes business processes to ensure proper system configuration
Creates and maintain regular status reports
Creates and maintains all required system design and build documents
Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates
Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks
Post live implementation activities and production support
Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Other duties as required
Qualifications
Bachelors Degree in Business, IT, Healthcare, or related required. Clinical degrees desirable.
Minimum of 5 years related experience, including experience with healthcare clinical systems.
Solid understanding of clinical workflow relevant to assigned application team.
Must have experience in developing and integrating business processes.
Epic Certification desired or must obtain Epic Certification as outlined by program requirements.
Skills/Abilities/Competencies
Ability to apply clinical workflow to the design of information systems.
Understanding of change management techniques, and the ability to apply them.
Strong verbal and written communication skills.
Strong problem solving and negotiation skills.
Ability to effectively conduct meetings, both formal and informal including departmental and clinical user meetings. Can lead and facilitate small-medium working sessions with all levels of staff.
Self-motivated, independent and possesses the ability to learn quickly
Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization
Demonstrated ability to assimilate and understand new software releases and succeed in a changing environment
Ability to build consensus across teams, with staff and leadership.
Ability to review project deliverables for completeness, quality, and compliance with established project standards.
Ability to document and communicate the status of progress against plans, taking corrective action as necessary
Working Conditions
Hybrid, with some local travel between Partners Healthcare System sites.
On call coverage
Some travel for training
Supervisory Responsibility
No staff; provides guidance to less seasoned and new staff.
Fiscal Responsibility
Demonstrates fiscal responsibility by effectively using Partners resources.
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Overview
The Application Coordinator reports directly to an Application Manager Ambulatory Application team; s/he is part of a team dedicated to configuring, building, testing and activating the assigned application database. Applications include EpicCare Ambulatory, Kaleidoscope, Wisdom, Haiku/Canto, Nurse Triage, Fertility, Urgent Care,
Principal Duties and Responsibilities
Provides certified Epic build expertise and experience for successful product implementation
Provides certified Epic design expertise to analyze organization's current business practices and translate them into configurations and workflows
Supports departmental/ functional team with application and information system knowledge
Completes specific tasks as documented on the Work Plan
Tracks and resolves issues and action items
Recognizes, communicates, and escalates concerns relevant to critical path and/or timeline in a timely manner.
Develops and maintains models of business and system requirements and configures system accordingly
Documents and analyzes business processes
Develops subject matter expertise and maintains models and documentation of business and system requirements and configures system accordingly
Analyzes business processes to ensure proper system configuration
Creates and maintain regular status reports
Creates and maintains all required system design and build documents
Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates
Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks
Post live implementation activities and production support
Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Other duties as required
Qualifications
Bachelors Degree in Business, IT, Healthcare, or related required. Clinical degrees desirable.
Minimum of 5 years related experience, including experience with healthcare clinical systems.
Solid understanding of clinical workflow relevant to assigned application team.
Must have experience in developing and integrating business processes.
Epic Certification desired or must obtain Epic Certification as outlined by program requirements.
Skills/Abilities/Competencies
Ability to apply clinical workflow to the design of information systems.
Understanding of change management techniques, and the ability to apply them.
Strong verbal and written communication skills.
Strong problem solving and negotiation skills.
Ability to effectively conduct meetings, both formal and informal including departmental and clinical user meetings. Can lead and facilitate small-medium working sessions with all levels of staff.
Self-motivated, independent and possesses the ability to learn quickly
Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization
Demonstrated ability to assimilate and understand new software releases and succeed in a changing environment
Ability to build consensus across teams, with staff and leadership.
Ability to review project deliverables for completeness, quality, and compliance with established project standards.
Ability to document and communicate the status of progress against plans, taking corrective action as necessary
Working Conditions
Hybrid, with some local travel between Partners Healthcare System sites.
On call coverage
Some travel for training
Supervisory Responsibility
No staff; provides guidance to less seasoned and new staff.
Fiscal Responsibility
Demonstrates fiscal responsibility by effectively using Partners resources.
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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