IT Support Specialist (Entry Level)

SUMMARY:

We seek a motivated and detail-oriented Entry-Level IT Support Specialist to join our IT team in our Pensacola, FL office. In this role, you will provide first-line technical support to end-users, assisting with hardware, software, and network issues. Our organization performs Department of Defense work, and our IT environment must meet compliance requirements. You will become the subject matter expert on specific compliance controls and objectives. This is a fantastic opportunity for individuals looking to start a career in IT and gain hands-on experience troubleshooting and maintaining IT systems.

ESSENTIAL JOB RESPONSIBILITIES:

• Provide timely technical support and resolve IT-related issues for employees via phone, email, and in person.
• Troubleshoot hardware and software problems, including desktops, laptops, printers, and mobile devices.
• Assist with setting up, configuring, and deploying new computer systems and peripherals.
• Install, update, and maintain operating systems, software applications, and antivirus solutions.
• Support users with email configuration, password resets, and access management.
• Assist with basic network troubleshooting and connectivity issues.
• Document, track, and manage support requests using a ticketing system.
• Escalate unresolved issues to higher-level support staff or external vendors when necessary.
• Maintain inventory of IT equipment and ensure proper asset tracking.
• Provide training and support to users on software and hardware usage.
• Ensure compliance with company IT policies and security procedures.

QUALIFICATIONS:

• Basic understanding of computer systems, operating systems (Windows/macOS), and networking concepts.
• Problem-solving skills with a focus on customer service and communication.
• Ability to work independently and in a team environment.
• Willingness to learn and adapt to new technologies and processes.
• Relevant certifications such as CompTIA A+, Network+, or equivalent are a plus.

SKILLS:

• Excellent verbal and written communication skills.
• Attention to detail and ability to document support tickets accurately.
• Time management skills and the ability to prioritize tasks in a fast-paced environment.

BENEFITS:

• Group Health Insurance: UHC
• Dental and Vision Insurance: MetLife
• HRA: Pre-tax savings account for health expenses with employer contributions.
• FSA: Pre-tax savings account for Health, Dental, Vision, or Over the Counter Medical Items
• Employer paid Life and AD&D, STD & LTD: Unum
• Supplemental Voluntary Life Insurance: Unum
• Accident, Critical Illness, Cancer, & Hospital Choice: Aflac
• 401(k)
• Paid Time Off (PTO) & Holiday Pay
• Fitness & Wellness Program
• Employee Assistance Program (EAP)

ABOUT US:

At Baskerville-Donovan, Inc., we make a difference in the life of the communities we serve by elevating the places where we live, work, and play. Our purpose as an organization is creating community, where we make deeper connections with clients and help build up communities, making the world a better place, project by project.

BDI provides planning, surveying, engineering and design, and construction phase services for infrastructure projects in the United States. The company offers water resources engineering services, including wastewater treatment and collection systems design, water supply and treatment systems design, water distribution systems design and permitting, pipeline design, pump station design and rehabilitation, feasibility studies and planning, construction administration, and environmental permitting. It also provides transportation engineering services, including transportation planning, highway engineering, airfield design, traffic engineering, highway lighting, surveying and mapping, bridge design, storm water design, environmental permitting, real property support, construction administration, and public involvement. In addition, the company offers civil engineering, land surveying and mapping, and funding assistance services.

DRUG-FREE WORKPLACE/BACKGROUND CHECK:

BDI is a Drug-Free Workplace. All job applicants will undergo a pre-employment drug screening for the presence of illegal drugs as a condition of employment. This includes marijuana (medical or recreational) due to the services we provide to federal contracts and projects, like the Department of Defense. Employment is also contingent on a pre-employment criminal background screening.

EEO/AA EMPLOYER/VET/DISABLED:

Baskerville-Donovan, Inc. is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identify, status as a protected veteran, among other things or status as a qualified individual with disability.