Digital Network Operator

JOB DESCRIPTION

We are seeking a highly motivated and skilled individual to join our team as a Digital Network Operator. This position will play a crucial role in ensuring the seamless execution of Tennis Channel's Digital Operations Center, overseeing the delivery platforms for our direct-to-consumer (DTC) products. As part of a team of Operators and reporting directly to the Director, Digital Operations Center, this role will be at the forefront of supporting brand-new DTC products, contributing to a dynamic, and innovative work environment.

Our Digital Network Operators work on site in our Santa Monica, CA office. Our Digital Network Operators work on a rotating schedule that includes nights, weekends, swing shifts and sometimes holidays.

Key Responsibilities :

• Support the Tennis Channel+ and Pickleball TV apps as well as FAST channels.
• Operate Tennis Channel s streaming Content Management System.
• Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations.
• Work on a rotating schedule that includes nights, weekends, and swing shifts.
• Operate the network router to ensure video feeds are being sent to their appropriate destination.
• Actively communicate with third party vendors to ensure services are scheduled and running appropriately.
• Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms.
• Troubleshoot transmission errors, router issues, signal disruptions, and sync issues.
• Execute daily content operations processes, including image replacement and descriptions as well as video replay replacement, to maintain high-quality content delivery.
• Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience.
• Respond professionally and effectively to consumer inquiries regarding the DTC products with Tennis Channel Customer Service.

Additional responsibilities include but are not limited to :

• Collaborate with the whole team of Digital Network Operators daily to ensure all streams are healthy and all appropriate information is being shared.
• Collaborate with Digital Network Operators to maintain and create SOP s (Standard Operating Procedures), Incident Management tickets, and match replay requests.
• Enable and disable Closed Captioning as needed.
• Perform other tasks as needed and assigned to contribute to the overall success of Tennis Channel's digital operations.

Required Qualifications :

• Extensive experience operating Content Management Systems for live streaming
• 3 years of experience in live streaming operations desired
• 5 years of experience in broadcast television is a plus
• Understanding of live sports broadcast is a plus
• Understanding of Broadcast Master Control and Transmission
• Strong understanding of digital delivery platforms and protocols
• Must be able to process information from many different sources such as transmission vendors, league offices, as well as Tennis Channel internal teams.
• Experience operating Amagi Cloudport a plus
• Experience with SRT, HLS, and DASH, desired
• Deep operational knowledge of Apple TV, Roku, Tablets, iPhones, Androids, iPads, laptops, and Smart TV s

Tennis Channel is proud to be an Equal Opportunity Employer and Drug Free Workplace!

About PickleballTV

Pickleballtv (PBTV) is the 24-hour television home of America s fastest growing sport. With coverage of tournaments throughout the year, the network offers 1,000+ hours of live matches from the game s top professionals and biggest stars. PBTV also provides viewers with first-class instruction, exclusive lifestyle programming and studio news content and more.

About Tennis Channel

Tennis Channel is the media home to two twenty-four-hour television networks, a subscription streaming service, online magazine and podcasts dedicated to the sport and its unique lifestyle. The tennis-media hub is home to every aspect of the wide-ranging, worldwide tennis community. Tennis Channel is carried nationwide by every one of the top ten pay-TV service providers.

About Sinclair

Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE!, TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at .

About the Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let s talk.

The base hourly compensation range for this role is $35.65 to $39.60 per hour. Final compensation for this role will be determined by various factors such as a candidates relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.

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