Director, Business Systems

The Director of Business Systems will oversee the configuration, use and optimization of software platforms/applications that are used to support the overall Portillo s business model. The Director will develop and implement strategies to maximize enterprise integrations across business systems. The Director will understand key business objectives and identify technology solutions that solve or improve business problems. Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family: Work together to make everyone feel at home, and we step up when someone needs help

Develop and implement solutions that best leverage current systems technologies, at an enterprise and departmental level

Ensure effective configuration and administration of internal and external systems, that maximizes the use of systems

Oversee creation and execution of SOWs that maximize benefits for the organization

Partner with stakeholders in the Request for Proposal (RFP) process to select vendors, as applicable

Analyzes financial performance, optimizes cost control, and makes high-level decisions regarding resource allocation

Greatness: We re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

Analyze and assess the configuration and performance of integrations across all business systems. Provide strategic guidance and planning to optimize the performance of systems

Meet with key departmental stakeholders to organize and prioritize feedback that relates to optimization and improvement opportunities for existing systems

Help build business cases for investment in or upgrades to corporate systems that ensure alignment with long range business goals

Work with vendors and drive accountability to ensure that vendors are delivering on expected system results and support requests

Energy: We move with urgency and passion, while maintaining attention to detail

Leads the creation and implementation of software, integration and systems standards that define expectations and outcomes for effective platform use across the business

Collaborate with Learning and Development Team to enhance training materials that support the most effective use of business systems

Fun: We entertain our guests, we connect authentically, and we make each other smile

Maintain awareness of business system impact on the restaurant environment, as an important aspect of application performance. Develop a process to collect and assess feedback from the restaurant environment, to ensure that the experience of team members is visible and considered as part of overall solution framework

Lead quarterly business reviews and other assessment and relationship events with key vendors, to ensure that an environment of collaboration and performance is maximized and communicated

ORGANIZATION RELATIONSHIPS

The Director of Business Systems will lead a team of IT professionals. Interacts with all levels of the organization including executives. This position manages business relationships with other departments, including but not limited to Restaurants, Portillo s Food Service (Plants), Operations, Construction, Real Estate, Financial Planning and Analysis, Marketing, People, Payroll, Legal, Loss Prevention, Learning & Development and Supply Chain.

QUALIFICATIONS

Knowledge, skills & abilities

Job Skills:

A proven track record of systems integration assessment and configuration that optimizes the performance of interrelated enterprise systems

Knowledge and supervision of data integrations and optimization, impacting the performance of systems and downstream reporting capabilities

Must be proficient in MS Word, PowerPoint, Excel, Outlook, Service Channel, Smartsheet

Strong business acumen to align business systems configuration with overall company goals

Working knowledge of mainframe systems such as Oracle and Workday, and applications such as Legion and Workjam is a significant plus

Knowledge and experience relative to the restaurant industry and commonly used restaurant systems is a significant plus

Leadership Traits:

Establishes strong internal and external relationships at all levels through effective stakeholder engagement, providing advice, demonstrating care, and executing work through others.

Develops others by creating a strength-based environment, offering real-time coaching, and promoting a continuous improvement mindset. Ensures qualified successors are identified and prepared to meet both their own and the company s needs.

Recognizes the need for change by identifying improvement and innovation opportunities. Leads with a stated vision, measurable goals and implementing purposeful adaptations to work.

Fosters a welcoming fun environment that instills confidence and empowerment, inspiring and celebrating team members.

Demonstrates the ability to make tough decisions, synthesize information, and find workable solutions while continually seeking better alternatives through critical thinking.

Possesses excellent communication and interpersonal skills to work seamlessly with senior leadership and other departments. Demonstrates active listening, shares information concisely and purposefully, and remains open to different perspectives.

Holds self and others accountable for performance, accepting responsibility for both successes and failures. Exemplifies a sense of urgency and meticulous attention to detail.

Education Level/Certifications

Bachelor s degree in Computer Science, Computer Programming, Software Engineering or a similar discipline

Work Experience and Qualifications

Minimum of 5 to 7 years of experience in business systems administration, with at least 3 years in a leadership role, preferably within the restaurant or hospitality industry.

Travel Requirement

Minimal to no travel

Disclaimers

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.