Strategic Accounts Service Operations Leader

Job Description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

Competitive salary and bonus plan

Paid vacation/holidays/sick time - 15 days of vacation first year

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

JCI Employee discount programs (The Loop by Perk Spot)

Check us Out: A Day in the Life of the Building of the Future

What you will do

The Vice President of Strategic Accounts Operations (SA Ops) leads the operational and contractual execution for large global and national customers representing over $3Bn of revenue across the North America region to achieve Revenue, Margin, EBIT, and Cash targets. This Functional role will partner with the North America Strategic Accounts Sales Organization, Central Operations and Field Organization (including Regional Vice Presidents, Regional Operations Leaders, Regional Install and Service Managers, and Metro General Market Managers) to establish and manage the operational metrics and rhythms of the SA customers and drive the operational and financial performance to achieve our collective plans and long-range targets. As a part of Global Field Operations, this role reports to the Vice President of Service for BSNA and directly supports the BSNA Vice President of Strategic & Alliance Accounts.

Functional Pillar

This leader utilizes global tools, processes, and methodologies to successfully execute our install and service projects, while reducing waste and maximizing EBIT. This role will develop, deploy and enforce program/project best practices, tools, and techniques, as well as ensure alignment with global and regional strategy and goals. This role also partners with the Central, Functional and Field Operations Leadership teams and stakeholders in successfully launching programs and executing contractual requirements building a culture of performance and discipline across our most important customer base. This role is responsible for active people leadership, coaching, mentoring, and providing real-time feedback on performance of team members. This role is a collaborative member of the Regional as well as North America cross-functional teams, driving positive behaviors in alignment with corporate values.

Business Leader

This individual will lead the BSNA Strategic Account Installation and Service Field organization to execute on our commitments, deliver on our expectations and optimize all aspects of our product's lifecycle from Pre-bid and Install to Service and Retrofit. This role will ensure that we are strategically led and have competitive technical solutions at competitive prices, delivering our commitments with the highest level of Operational Excellence. This is done in close collaboration with the Field organization and contractor community as well as the functional Supply Chain, Engineering, Finance, Legal and Transformation support organizations.

What we look for

Service & Installation Functional Skills & Competencies

• Broad skills and experience in Project and Service contract operating models.
• Experience in multi-site management with preferred experience across multiple lines of business (Domains) in the North America region.
• Passionately sells the organization's strategy; continuously raising expectations of operational performance; encourages and supports team efforts to achieve and exceed challenging operational goals.
• Initiates and maintains strategic global relationships with stakeholders and potential partners inside and outside the organization (e.g., customers, peers, cross-functional partners, external vendors, alliance partners) who are willing and able to provide the information, ideas, expertise, and/or influence needed to advance understanding of business issues and achieve business goals.
• Establishes and commits to a long-term business direction based on an analysis of systemic information and consideration of resources, market drivers, organizational values, and emerging economic, technological, and regulatory conditions; creating a plan with specific goals, targets, and milestones that are tied to our vision and support the customer while balancing the global and local focus.
• Drives organizational and cultural changes needed to achieve strategic objectives; catalyzes new approaches to improve results by transforming organizational culture, systems, or products/services; helping others overcome resistance to change; being a catalyst and model for change.
• Wins with both internal and external customers: extreme sense of urgency, service and quality, and servant leadership.
• Strong drive for results by driving leading KPI's to Revenue, Margin, EBIT, Cash, Retention and Linkage
• Communicate with impact: across the layers of the organization and across boundaries, in both oral and written communication.
• Broad analytical perspective
• Strong presentation skills towards internal and external parties
• Team player mindset

Experience & Background

• 12 years proven track record of P&L management, positively influencing large service & installation / construction programs commercially & operationally.
• Experience in project management as well as professional change management.
• Good experience in practically managing terms and conditions.
• Experience with Remote Operations and Central Operations support models.
• Ability to thrive in a large matrix organization.
• Open to travel (+/-25%).
• Bachelor's degree requirement
• Master's degree or equivalent through experience

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