Manager - College Life Coaching - Academic Support Services

Apply via careers.fiu.edu - Job ID: 533613

Job Summary

Leads in executing programs, services and training related to the University's college life coaching and advising initiatives. Supervises college life coaches and provides direction and guidance all College Life Coaching (CLC) initiatives. Creates and facilitates training programs and professional development for new coaches and academic advisors and serves as a liaison between coaching units, advising units, and other university departments (e.g., OneStop, Academic Advising Technology). Manages the day-to-day operations of the CLC department and oversees the Student Advising Ambassadors.

• Applies a student and solution-focused approach, helps students improve their study habits, time management skills, or address any other academic- related issues. Supports students in order collaboratively identify the goals, create objectives and establish and individualized plan.
• Documents and maintains individual case notes and contact attempts for each student. Utilizes knowledge of university policies, procedures, and requirements to help students find solutions to their concerns, and/or successfully refer students to appropriate office.
• Responds to students concerns in a timely manner.
• Acts as a liaison between students and administrative or academic units.
• Engages in professional development opportunities in order to continue ongoing improvement of coaching skills and student service.
• Executes initiatives and provides support for students who might be at-risk or facing academic difficulties.
• Leads the development of strategic initiatives and establishes goals and objectives for the college life coaching program and advising ambassadors.
• Assists Divisional Leadership in developing strategic initiatives for the Office of Academic Support Initiatives & Services.
• Manages all aspects of college life coaching in an effort to support student progress towards graduation, including evaluating their performance, and providing ongoing feedback and support
• Supervises coaches, coordinator, and supports the coordinator in the supervision of the office student assistants.
• Establishes goals, identifies professional development opportunities, and evaluates performance for all CLC student and staff members.
• Develops on-going student population initiatives and outreach, and works with various units of campus to create collaborative efforts to improve student success.
• Oversees data collection, analysis, and reporting on College Life Coaching initiatives.
• Uses data to actively identify barriers to student progression and works collaboratively to remove those barriers and ensure on-time graduation.
• Initiates and support initiatives focused on improving FIU¿s student success metrics including graduation, retention, and student progression.
• Develops, implements, and evaluates a university-wide Advising Ambassador Program, which aims to support the advising and registration of incoming first-year students.
• Oversees Advising Ambassador Program by overseeing the hiring, training, and supervision of Advising Ambassadors.

Minimum Qualifications

Bachelor's degree and four (4) years of appropriate experience, or Master's degree and two (2) years of experience.

• Desired QualificationsAbility to build rapport with students, being sensitive to the varied needs of a diverse population.
• Experience and/or knowledge of success coaching models and techniques.
• Experience and/or knowledge of database systems.
• Experience and/or knowledge of performance metrics and goals.
• Experience supervising projects or teams.
• Ability to communicate clearly and concisely, verbally and in writing.

Advertised Salary

$58,882 - $60,000

Work Schedule

Begin time: 8:30 AM

End time: 5:00 PM