Vice President of Ecommerce & Customer Care

Being a key executive level role it requires living in South Florida and being in office Tuesday and Thursday each week. Relocation is possible and must occur at the start of role.

The VP, Ecommerce and Customer Care is a key leadership role that will drive the strategic direction and execution of our e-commerce platform while delivering superior customer service and care. A successful candidate will develop objectives and initiatives to ensure all Ecommerce site functions are executed flawlessly and aligned with the mission, vision, and growth plans of the business.

Additionally, this position will be responsible for overseeing and evolving our customer loyalty programs. The optimal candidate will be both a visionary leader and a hands-on operator, focused on delivering a seamless and engaging digital shopping experience, exceptional customer care, and fostering long-term customer loyalty. This role is ideal for someone who excels at leading cross-functional teams, is highly data-driven, and thrives in a fast-paced retail environment.

Requirements:

• 10+ years retail experience within apparel/accessories, with a strong emphasis on Ecommerce site development, best practices functionality, and budget management. Proven track record in multi-channel retail environments.
• Expertise in Ecommerce marketing and web analytics.
• Bachelor’s degree in Marketing, Business, or a related field (MBA preferred).
• Demonstrated success in driving revenue growth through e-commerce strategies and loyalty programs.
• Strong analytical and financial management skills with experience overseeing budgets and vendor contracts.
• Strong expertise in managing outsourced call centers and enhancing customer care through technology and process optimization.
• Excellent communication and leadership skills with the ability to influence and collaborate across functions and levels.
• Proven ability to attract, retain, and develop high-performing teams.
• Track record of completing projects on or before the deadline.
• Ability to make difficult decisions that affect the brand.