Business Analyst

Role: Business Analyst

Location: Bala Cynwyd, PA (Day 1 Onsite)

Duration: Long Term

Business Analyst - Group Accident Insurance Plans & Accident & Health (A&H) Coverage

The Business Analyst role requires an in-depth understanding of insurance workflows and systems, specifically within Group Accident Insurance Plans, Accident & Health (A&H) coverage, and Participant Accident lines. The BA will be a part of the team responsible for underwriting, claims, and billing across these specialized insurance products. The role demands leading cross-functional teams to develop, enhance, and maintain systems supporting critical business workflows in the A&H space. This includes defining, analyzing, and documenting requirements while guiding Scrum teams through impactful system changes.

The ideal candidate will be highly driven, service-oriented, and adaptable to a fast-paced work environment.

Key Responsibilities:

System Integrations: Experience in defining workflows and system integrations, with a focus on Group Accident, Accident & Health, and Participant Accident lines, and third-party systems.

Requirements Gathering: Strong background in managing requirements, ensuring alignment with business needs, and creating detailed documentation for technical teams.

Business Process Analysis: Conduct detailed analysis, provide data-driven recommendations, and support decision-making processes for A&H insurance lines.

Cross-functional Collaboration: Work with underwriting, claims, and billing stakeholders to ensure the delivered solution aligns with business goals.

Agile Leadership: Act as a critical member of the Scrum team, guiding them through new insurance product requirements and changes, with a particular focus on Accident & Health coverages.

Impact Analysis: Evaluate and document the upstream and downstream impact of system changes, ensuring solutions deliver high value to the business.

Stakeholder Management: Collaborate closely with product owners, insurers, and regulatory teams to ensure compliance and effective delivery of solutions.

Data Management: Skilled in querying and analyzing insurance data to support key business decisions, especially in A&H lines.

Required Experience & Skills:

5+ years of experience supporting operations within Group Accident Insurance Plans, Accident & Health Coverage, and Participant Accident insurance products.

Extensive knowledge of the insurance industry, with a focus on A&H lines.

Experience with business process modeling tools (e.g., Visio, Lucidcharts) and data management practices.

Strong analytical and problem-solving skills, capable of defining both high-level strategic objectives and detailed system requirements.

Demonstrated ability to work within Scrum or Agile teams, supporting business processes and driving change.

Familiarity with SQL for querying insurance databases, creating reports, and performing data analysis.

Preferred Skills:

Experience with P&C insurance, with a particular focus on integrating Accident & Health products into broader insurance workflows.

Knowledge of the regulatory environment affecting Accident & Health lines.

Experience with the RapidSure policy administration system.

Strong understanding of Agile methodologies and experience with tools like Jira, Confluence, and SharePoint.

Education & Certifications:

Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience).

PMI or IIBA certification preferred.