Client Relationship Associate
Salary undisclosed
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Randstad is actively assisting a long-time client with its search for a Client Relationship Associate (Active Series 7 required). Our client is a well-established and profitable organization with a strong track record of employee development and retention. They are offering competitive compensation, and looking to hire quickly.
Duration: Temp to Perm
Responsibilities:
- Participate in moderately complex support services in account management, operations, documentation, customer service, and technical support. Identify opportunities for process improvement within the customer support functional area.
- Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
- Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing an understanding of internal and external customer needs.
- Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
- Serve as the first point of customer contact in providing support for routine technical questions and issues
Requirements:
- Series 7 required – MUST BE ACTIVE
- Brokerage operations experience
- Customer service experience
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