Tech Associate, Parts New Model Launch
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About Us
Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Job Overview
Direct Parts Assistance Center, other MBUSA departments and dealer personnel when needed, by determining the correct spare part for a specific application when that information is not available in regular tools (e.g., XHPI). Research and analyze the data from the production sequencing systems, factory-purchasing records, engineering drawings, consult with the vendor, and utilize other conventional and non-conventional tools. Analyze new part numbers for technical accuracy and applicability to USA models. Review new model and major face-lift parts lists from Germany for technical accuracy and applicability to USA models.
Extract minor face lift and model year change parts lists from relevant systems, analyze the strings of codes, and determine technical accuracy and applicability to USA models. Develop and deliver educational materials for dealers concerning the best practices for utilizing existing tools to obtain accurate and timely parts information. Analyze current inquiry trends and develop new tools as necessary to resolve current and anticipated issues. Support various MBUSA departments by creating special parts information, listings and kits. Serve as the technical authority for the multiple teams on spare parts. Provide advice and recommendations to other MBUSA departments and MBUSI as a consultant on market-specific tactical and strategic parts issues.
Direct the processing of parts orders requiring special handling, such as orders for new engines or transmissions, to ensure the usage of these high-value or low availability parts meet policy guidelines. Maintain the accuracy and effectiveness of the Electronic Parts Catalog (EPC) and serve as customer advocate by developing and shaping the strategic direction of the EPC application for the market and ensuring new features are implemented in a timely fashion. Analyze error reports and other information, confirming issues, issuing correction notes to dealers and other customers, and advising responsible areas of the need for corrections. Serve as customer advocate by deciding the strategic direction of the EPC application for the market and ensuring new features are implemented in a timely fashion.
Liaison with counterparts abroad as the local market business unit to ensure system availability and performance meet market needs. Analyze the results of dealer surveys to develop corrective action plans and new feature requirements. Develop and deliver educational materials for dealers concerning the best practices for utilizing existing tools to obtain accurate and timely parts information. Analyze current inquiry trends and develop new tools as necessary to resolve current and anticipated issues. Support Parts, Service Marketing, and other departments by creating special parts information, listings and kits. Assist in the regular training of new Parts Technical Specifiers and Dealer Parts Representatives. Perform special projects and other duties as assigned by Supervisor.
Responsibilities
Qualifications
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Benefits
Mitarbeiterhandy möglich
Mitarbeiter Events
Gesundheitsmaßnahmen
Betriebliche Altersversorgung
Parkplatz
Kinderbetreuung
Kantine, Café
KontaktMercedes-Benz USA, LLC
One Mercedes-Benz Drive30328 AtlantaDetails zum Standort
Molly Zhang E-Mail: [email protected]
Bewerben
About Us
Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
Job Overview
Direct Parts Assistance Center, other MBUSA departments and dealer personnel when needed, by determining the correct spare part for a specific application when that information is not available in regular tools (e.g., XHPI). Research and analyze the data from the production sequencing systems, factory-purchasing records, engineering drawings, consult with the vendor, and utilize other conventional and non-conventional tools. Analyze new part numbers for technical accuracy and applicability to USA models. Review new model and major face-lift parts lists from Germany for technical accuracy and applicability to USA models.
Extract minor face lift and model year change parts lists from relevant systems, analyze the strings of codes, and determine technical accuracy and applicability to USA models. Develop and deliver educational materials for dealers concerning the best practices for utilizing existing tools to obtain accurate and timely parts information. Analyze current inquiry trends and develop new tools as necessary to resolve current and anticipated issues. Support various MBUSA departments by creating special parts information, listings and kits. Serve as the technical authority for the multiple teams on spare parts. Provide advice and recommendations to other MBUSA departments and MBUSI as a consultant on market-specific tactical and strategic parts issues.
Direct the processing of parts orders requiring special handling, such as orders for new engines or transmissions, to ensure the usage of these high-value or low availability parts meet policy guidelines. Maintain the accuracy and effectiveness of the Electronic Parts Catalog (EPC) and serve as customer advocate by developing and shaping the strategic direction of the EPC application for the market and ensuring new features are implemented in a timely fashion. Analyze error reports and other information, confirming issues, issuing correction notes to dealers and other customers, and advising responsible areas of the need for corrections. Serve as customer advocate by deciding the strategic direction of the EPC application for the market and ensuring new features are implemented in a timely fashion.
Liaison with counterparts abroad as the local market business unit to ensure system availability and performance meet market needs. Analyze the results of dealer surveys to develop corrective action plans and new feature requirements. Develop and deliver educational materials for dealers concerning the best practices for utilizing existing tools to obtain accurate and timely parts information. Analyze current inquiry trends and develop new tools as necessary to resolve current and anticipated issues. Support Parts, Service Marketing, and other departments by creating special parts information, listings and kits. Assist in the regular training of new Parts Technical Specifiers and Dealer Parts Representatives. Perform special projects and other duties as assigned by Supervisor.
Responsibilities
- Manage spare parts information for all vehicles supported by MBUSA.
- Work independently to provide internal customers (DPS, SCM, Engineering, Warranty, Marketing, etc) and dealers with parts expertise, information and analysis not available through other channels or tools.
- Coordinate interdepartmental parts processes and the creation of supporting documentation
- Design and develop documentation, resource guides, and trainings aids to support internal and dealer network for parts processing and specification
- Act as subject matter experts in the utilization of engineering level tools (e.g. DIALOG, Smaragd, Engineering Client, LAMPA, Connect)
- Create content for presentation on the monthly Dealer Parts Webinars based on market trends
- Support onboarding & continuing education of Parts Assistance Center Dealer Parts Representatives
- Ensure the accuracy of Electronic Parts Catalog (EPC) data including investigation and root cause analysis of documentation errors for escalation to MBAG for correction
- Manage and investigate escalations from Dealer Parts Services via PAC Workbench to provide timely resolution of parts technical escalations
- Manage and investigate escalations from Dealer Parts Services via PAC Workbench for dealer part orders that require special handling and logistics processes
- Support special projects within the Parts Technical area as required
Qualifications
- Associate Degree/Certificate in Applied Sciences with a focus in Automotive Technology or equivalent work experience
- 3-5 years of automotive parts and service experience
- Technical - Comprehensive and extensive background in the location and technical/functional components of parts on both passenger cars and vans with the ability to understand repair and diagnostic procedures
- Mercedes-Benz Master Certified experience preferred
- Soft Skills - Strong problem solving skills and methods required. Strong analytical acumen and ability to focus on details while analyzing large amount of data required.
- Communication: Ability to convey complex technical and systems information to non-technical staff
- Software - Comprehensive and extensive knowledge using the Mercedes-Benz Parts Catalog, Work Instructions, and Vehicle Documentation software systems. As well, as proficient knowledge of Excel and Access Databases, which are required for analytical activities.
- Engineering software and experience is preferred
- Business - Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization Supply Chain Management: Basic principle knowledge on the process of procuring, producing, and delivering of products and services to customers.
- Retail - Proficient knowledge of automotive retail processes and procedures with emphasis in parts, service and accessories General knowledge of processes, quality control, costs and other techniques in order to achieve maximum efficiency
Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Benefits
Mitarbeiterhandy möglich
Mitarbeiter Events
Gesundheitsmaßnahmen
Betriebliche Altersversorgung
Parkplatz
Kinderbetreuung
Kantine, Café
KontaktMercedes-Benz USA, LLC
One Mercedes-Benz Drive30328 AtlantaDetails zum Standort
Molly Zhang E-Mail: [email protected]
Bewerben
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