Non-Medical Case Manager

Summary: Life Is Work is seeking an experienced and compassionate (Bi-Lingual) Non-Medical Case

Manager within our organization. The Non-Medical Case Manager is a critical role within our

organization, responsible for providing comprehensive case management services to clients. This

position requires a compassionate and organized individual who can effectively coordinate and

deliver support services to meet clients' needs, empowering them to achieve their goals and

improve their quality of life.

Key Responsibilities:

• Conduct thorough assessments to identify clients' needs, strengths, and goals.

• Develop individualized service plans in collaboration with clients, outlining specific

objectives and timelines.

• Complete all necessary intake documentation and maintain accurate client records.

• Connect clients with appropriate services and resources, both within the organization and

through external partners.

• Coordinate and facilitate access to healthcare, housing, education, employment, and other

supportive services.

• Monitor and follow up on clients' progress, adjusting service plans as needed to ensure

successful outcomes.

• Respond to client crises and provide immediate support and intervention.

• Develop and implement crisis management plans to address urgent needs and stabilize

situations.

• Coordinate with emergency services and other agencies as necessary.

• Collaborate with program managers, community partners, and stakeholders (internal and

external) to streamline service delivery and enhance client outcomes.

• Maintain comprehensive and confidential client records, ensuring compliance with

organizational policies and regulatory requirements.

• Participate in program development initiatives.

• Promote a culture of empathy, respect, and empowerment within the team and across the

organization.

JOB DESCRIPTION: NON-MEDICAL CASE MANAGER

Life is Work is an equal opportunity employer and strongly encourages applications

from trans individuals, people of color, and those with diverse backgrounds and

experiences.

Qualifications:

• Bachelor’s degree in social work, Psychology, Human Services, or a related field is

preferred.

• Master’s degree or relevant certification (e.g., LMSW, LCSW) is preferred.

• Bilingual (Spanish) is preferred.

• Minimum of 2-3 years of experience in case management, social work, or a related field,

preferably within a nonprofit organization. Strong understanding of social service

systems, community resources, and best practices in client-centered care.

• Excellent communication and interpersonal skills, with the ability to build rapport and

trust with clients, staff, and stakeholders.

• Ability to make sound decisions under pressure, prioritize tasks, and manage multiple

responsibilities effectively.

• Knowledge of data management systems and proficiency in Microsoft Office Suite.

• Commitment to ethical standards, confidentiality, and diversity, equity, and inclusion

principle

• Commitment to the mission and values of Life Is Work.

Working Conditions:

• Full-time position may include occasional evenings/weekends based on program

needs/requitements.

Salary and Benefits:

• $45K – 50K Annually

• Medical/Dental/Vision