Sr. Help Desk Specialist
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Trillion Technology Solutions is looking to hire a Sr. Help Desk Specialist
Job Specific Details And Tasks
Education: Associate Degree in Computer Science or a related field of study is desired. Bachelor's Degree is preferred.
Experience: 5+ years of Help Desk Specialist Experience
Security: Must be able to obtain a USDA Clearance
Minimum Requirements
Job Specific Details And Tasks
- Manage and resolve help desk tickets
- Provide Tier I and Tier II help desk support
- Resolve software and hardware issues
- Work extensively directly with OIG clients on IT concerns and issues
- Other duties as assigned.
Education: Associate Degree in Computer Science or a related field of study is desired. Bachelor's Degree is preferred.
Experience: 5+ years of Help Desk Specialist Experience
Security: Must be able to obtain a USDA Clearance
Minimum Requirements
- Experience supporting USDA OIG or similar organization preferred
- Strong customer support skills
- Strong written and verbal communications skills
- Knowledge of the LANDESK ticketing system
- Knowledge of ITIL best practices
- Knowledge working and supporting the following products and tools:
- Microsoft Exchange
- Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)
- Microsoft Distributed File System (DFS)
- Enterprise Mobile Devices (i.e., Blackberry and Android Devices)
- Microsoft Active Directory (AD)
- Microsoft Domain Name Services (DNS)
- Microsoft Dynamic Host Configuration Protocol (DHCP)
- Smart Card Authentication
- Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption)
- Enterprise Communication Services (i.e., TEAMS for Business)
- Microsoft SharePoint end-users support
- Microsoft Windows 10
- VPN and PIN Card Troubleshooting
- Internet-based VOIP desk phone systems
- BitLocker
- Adobe
- Accellion Secure Transmission facility
- Outlook Email archive management
- Network Printers
- Microsoft Office products
- Ticketing System (i.e., LANDesk)
- Video Conferencing Support (i.e., VTC)
- General System Administration
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