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UX Researcher / Service Designer Role: NYC, NY- Hybrid role

Salary undisclosed

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Service Designer / Researcher
Location: NYC, NY
Long Term contract
Note: This is not a UX Designer role, client need a Researcher or Service Designer not an UX Designer.
Submit profile along with Portfolio
The Service Designer will be responsible for designing and improving service experiences by understanding user needs and business goals. This role requires a collaborative approach to develop service concepts that enhance customer satisfaction and streamline service delivery.
Key Responsibilities:
  • User Research: Conduct qualitative and quantitative research to gather insights from users, stakeholders, and service providers.
  • Journey Mapping: Create comprehensive service journey maps to visualize the user experience across all touchpoints.
  • Service Blueprinting: Develop service blueprints that detail the front-stage and back-stage processes involved in service delivery.
  • Co-creation Workshops: Facilitate workshops with cross-functional teams and stakeholders to generate ideas and develop service concepts.
  • Prototyping: Design and test service prototypes to evaluate concepts and gather user feedback.
  • Stakeholder Collaboration: Work closely with product managers, UX designers, and operational teams to ensure alignment and feasibility of service designs.
  • Iterative Design: Continuously iterate on service designs based on user feedback and performance metrics.
  • Documentation: Maintain clear documentation of service design processes, findings, and recommendations for stakeholders.
  • Advocacy: Promote a user-centered approach within the organization and advocate for service design methodologies.
Skills Required:
  • Service Design Expertise: Strong understanding of service design principles and methodologies.
  • Research Skills: Proficient in various research methods, including user interviews, surveys, and usability testing.
  • Visual Communication: Ability to create clear and engaging visual representations of service journeys and processes (e.g., journey maps, service blueprints).
  • Facilitation Skills: Excellent communication and facilitation skills to engage diverse stakeholders effectively.
  • Problem Solving: Strong analytical and critical thinking skills to identify service gaps and propose innovative solutions.
  • Collaboration: Ability to work collaboratively in cross-functional teams and manage multiple stakeholders.
Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."

UX Researcher / Service Designer Role1UX ResearcherN/AC2C,C2H,ContractUnited States
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