Epicareer Might not Working Properly
Learn More

Salesforce Support Lead

  • Full Time, onsite
  • McKinsol Consulting Inc
  • Hybrid2 DAYS IN A WEEK, United States of America
Salary undisclosed

Apply on


Original
Simplified
Role: Salesforce Support Lead

Work Location: PARSIPPANY, NJ (Hybrid)

Roles and Responsibilities:

? 7-8 years IT experience in consulting and services

? Core Salesforce Sales/Service cloud experience

? Salesforce Experience Cloud experience/exposure

? Salesforce Marketing Cloud experience and ability to understand and triage issues to provide solutions.

? Experience dealing with customer IT SMEs, Business SMEs to understand the issues

? Drive discussions with SMEs for solutions and solution sign off

? Ticket assignment, Offshore team management and sync up

? Utilize time with Change Control Board, compliance to determine the needs and proactively put up the plans for ticket resolution

? Thought leadership to suggest the enhancements, identify ticket trends predict ticket volumes etc ?

? Invest time in SOPs, setting up processes and work towards maturity of AMS along with advanced tools, current market trends, AI etc?

? Help reporting in terms weekly KPI reports, trends, MTTR, etc..

? Salesforce configurations approval processes, flows, custom objects, lightning pages

? Understanding of APEX , VF, LWC, Triggers. Preferred hands on programming.

? Salesforce Health Cloud experience/exposure is a plus

Benefits Information

Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job