Mobile / Network Operation Administratorf
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Job Title: Mobile / Network Operation Administrator
Location: Plano, TX 75023
Duration: 1 Year contract
Position Summary:
One who understands cellular mobile and telecommunication and great customer support and clerical skill.
Education:
4-year college degree
Field Of Study: Telecommunications
Experience, Knowledge and/or Skills:
IPT support
Admin and maintain corporate cloud voice service (Samsung SCME)
On-site user support
Monthly voice service utilization report
Voice inventory
Non-Corp Internet
ISP/Service management
Coordinate onboarding new circuit from order to install
Coordinate terminating existing circuit
Service ticket open/follow up with ISP
Service usage audit
Service report (usage and RFO)
Network Operation
Collaborate with local network engineering team to provide ongoing support, troubleshooting, testing and maintenance of WAN/LAN
Collaborate with local/remote network engineering team to support network project
Mobile Service
Asset retrieval
General Terminated users asset management & logistics Mobile & PC assets
General active users asset upgrade & repair asset management & logistics Mobile
Utilize Asset Management Database System and Update Device Return Status
Send a FOTA push message to the terminated and active users for asset retrieval
Generate weekly/monthly/quarterly asset retrieval status
Generate and distribute corporate communication
Support general users and HRs regarding asset retrieval request status
Communicate with Mobile & IT+ Tier1 and Tier2 teams for users asset return status update
Generating service report
Perform quarterly asset audits and provide result analysis
Computer Skills:
Computer skills at level to understand and use MS Word, Excel, and PPT.