IT Support Specialist

Stefanini Group is hiring!Stefanini is looking for a IT Support Specialist in Philadelphia, PA(100% Onsite)For quick Apply, please reach out to Utkarsh Dutt: / Utkarsh.dutt@stefanini.
Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.



Extremely strong teamwork ethic and customer service focus.Extremely strong ability problem solve, recognize issues, prioritize, respond, and/or escalate appropriately.Strong oral and written communication and collaboration skills.Demonstrated ability to communicate effectively to all levels of the organization.Strong training skills and practical experience.Expert knowledge and experience with current and legacy Microsoft Windows, Apple Macintosh, and Apple iOS based hardware and software systems. Background in network and video protocols and codecs to include: TCP/IP, H.323, SIP, G.711, G.729.Strong, demonstrated knowledge of enterprise end-user, mobile device, and audio/video conference management tools (Microsoft Active Directory and SCCM, JAMF Casper, Intune, etc.).Demonstrated ability to organize, manage and complete multiple projects of varying lengths.Knowledge of business and information security concepts and principles.Knowledge of networking architecture and protocols.Capacity to thrive in a fast-paced, dynamic, sometimes ambiguous environment.Desire to be challenged on a daily basis and ability to learn new technologies quickly.Demonstrable passion for information technology and commitment to life-long learning. Other Requirements:Required to be available for problem resolution on 24 x 7 basis by carrying a laptop, cellular telephone, and/or smartphone.This is an onsite role, with limited remote work. Physical Requirements:Ability to sit, stand, or walk for long periods of time throughout the day as needed to accomplish work goals.Ability to lift up to 25 pounds of equipment without assistance.Ability to lift up to 50 pounds of equipment with assistance from another coworker as needed (infrequent). Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group:The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

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