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Technical Analyst - Service Desk - Bilingual (French)

Salary undisclosed

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Required Experience:

  • Service Desk/Tier 1 experience > 24 months or equivalent support experience

Required Skills:

  • Comfortable with a variety of basic software solutions
  • Good communication, time management
  • Demonstrated ability and willingness to learn new tools
  • Dependable and reliable
  • Familiarity with updating and using a knowledge base
  • General knowledge of computer systems, analysis techniques, and ITIL processes
  • Bilingual (French), ITIL V3/4, KCS, M365

Description of Duties:

  • The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.
  • This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
  • This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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