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Contact Center Engineer

  • Full Time, onsite
  • Swift Strategic Solutions Inc
  • HybridWork onsite 2/3 days per week, United States of America
Salary undisclosed

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A Public Sector client of ours is looking for a Contact Center Engineer to work on their ongoing project in the Lansing, MI office.

Below are the additional details of this role:

Required Skills:

  • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience]
  • NICE CXOne Studio experience [3+ years of experience]
  • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python [4+ years of experience]
  • Ability to develop, maintain, and troubleshoot webservice API calls [5+ years of experience]

This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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