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Jobs or company...
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ServiceNow Architect with IVR Integration Solution Architect

  • Full Time, onsite
  • Global IT Con. LLC.
  • On Site Hybrid, United States of America
Salary undisclosed

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Job Description

Job Description

Hi,

Hope you are doing well,

Please go through the JD below and let me know if it matches with your expertise

Job Title: ServiceNow Architect with IVR Integration Solution Architect

Location: Dallas, TX (Hybrid)
Duration: Contract

Job Summary:

We are seeking an experienced ServiceNow Architect with expertise in IVR (Interactive Voice Response) integration solutions to join our team. The candidate will lead the design, development, and implementation of ServiceNow solutions integrated with IVR systems. This role involves collaborating with business stakeholders, technical teams, and vendors to deliver seamless service management solutions that enhance customer experience.

Key Responsibilities:

  • Lead the architecture, design, and implementation of ServiceNow solutions, including integrations with IVR systems.

  • Design scalable, reliable, and high-performance solutions using ServiceNow's platform, modules, and capabilities.

  • Integrate IVR systems with ServiceNow for automated ticketing, incident management, and other workflows.

  • Collaborate with cross-functional teams, including business analysts, developers, and IVR specialists, to define solution requirements and ensure successful delivery.

  • Ensure the integration adheres to security standards and compliance requirements.

  • Provide thought leadership and expertise on ServiceNow best practices, IVR integrations, and IT Service Management (ITSM).

  • Create and maintain technical documentation, including architecture diagrams, integration flows, and configuration guides.

  • Troubleshoot and resolve technical issues related to ServiceNow-IVR integrations.

  • Conduct performance tuning and optimization of the integrated solutions.

Qualifications:

  • Experience: Minimum 8+ years of experience with ServiceNow, including hands-on experience as a ServiceNow Architect.

  • IVR Expertise: Strong experience with IVR systems and their integration with service management platforms.

  • Technical Skills: In-depth knowledge of ServiceNow platform capabilities, including Service Portal, ITSM, Incident, Change, and Problem Management.

  • Integration Skills: Strong understanding of integration technologies (REST/SOAP APIs, Web Services) and experience in integrating ServiceNow with IVR, CRM, and other third-party systems.

  • Cloud Experience: Experience with cloud platforms (AWS, Azure, or similar) and familiarity with cloud-based IVR solutions.

  • Certifications: ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or ServiceNow Certified Implementation Specialist (preferred).

  • Communication: Excellent communication and collaboration skills with the ability to work in a hybrid work environment.

  • Preferred Skills:

  • Experience with AI-powered voice solutions or chatbot integrations with ServiceNow.

  • Knowledge of ServiceNow IT Operations Management (ITOM), CMDB, and IT Asset Management (ITAM) is a plus.

  • Familiarity with IVR platforms such as Avaya, Genesys, or Cisco.

Thanks & Regards,

Kanchan M

US IT Recruiter

Global IT Con LLC, Wilmington, DE 19801

Phone #:+1 (302) 357 9835 | Email: [email protected]

https://www.linkedin.com/in/kanchan-meena-b507491a0/
https://www.globalitcon.com

DISCLAIMER

The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. If you have received this communication in error, please notify the sender and delete the e-mail and destroy any copies of it. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any opinions or advice contained in this e-mail are subject to the terms and conditions expressed in the governing Global IT Con client engagement letter. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the firm are neither given nor endorsed by it.

Global IT Con cannot guarantee that e-mail communications are secure or error-free, as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses.

Please respect environment, the future will respect you Save Paper / Save Water / Save Electricity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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